IT Technician

Job Title

Helpdesk Support Analyst

Lynchburg, VA

Long-term contract with the potential to hire

• Responsible for Tier 1 and 2 software and hardware support.
• Provides technical advice, guidance and informal training to customers using hardware and software programs.
• Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.
• Performs root cause analysis and develops checklists for typical problems; recommends procedures and controls for problem prevention.
• Maintains knowledge database and call tracking database to enhance the quality of problem resolutions.
• Works in a team setting, sharing information and assisting others with calls.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employ or .

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401(k) program, a HSA, and an Employee Assistance Program with up to 8 free counseling sessions, among other perks. Professional development includes on-demand training, certification prep, and access to courses after 6+ months of tenure.

Office: 4400 Cox Road, Suite 200, Glen Allen, VA 23060
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