Donor Relations Account Manager

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE

Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At Life Net Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity.

Together, we are united by a mission greater than ourselves, a purpose rooted in healing.

Location:

Lynchburg, VA

Department:
National Donor Services

Schedule:

Full-Time, Monday-Friday, additional time as needed,

Travel: 70%-day travel in the field and 10% overnight based on the assigned territory.

Clinical Status:
Enhanced Clinical

As a Donor Relations Account Manager you’ll play a vital role in advancing our mission. In this position, you’ll be responsible for promoting, building, and managing tissue donation and recovery programs throughout the designated territory. In this role, the person will display the highest degree of integrity, honesty, knowledge, and respect for the purpose of tissue donation and transplantation. The Donor Relations Account Manager will possess consultative and new business development skills combined with in-depth knowledge of donation best practices to achieve the necessary supply of donated tissue, customer retention objectives, and new business development goals.

This individual will be a resource for customers, donations partners, and/or stakeholders such as hospitals, hospices, funeral homes, medical examiners, law enforcement agencies, donor families, and organ procurement and eye bank organizations.

Your work will have purpose every single day, contributing directly to life-changing outcomes.

• Service Plan Implementation:
  Manages the service plan implementation for existing Life Net Health Donation Partners, including events and/or meetings and key marketing and public relations events. Provides training to educate Donation Partners on the donation process, changes in technology, best practices for donation consent, and updated procedures in relation to tissue banking. Manage specific programs and/or initiatives such as, LEAN initiatives to assess and improve LNH overall access to clinical tissue and other specific requests for research tissue that may arise.
  
  Conducts rounds with Donation Partners and assists with OPO/Recovery Agency development as needed to increase tissue donation and education.
• Account Management:
  Manages accounts to build and guide key relationships in assigned hospital system and/or recovery agencies, with Executive Leadership Teams (CEO, CNO, CCO, VP etc.), Risk Managers, Quality departments, Nurse Managers (ER, ICU, OR etc.), Chaplains, and/or other administrative offices within the assigned Tissue Recovery Agency or Referral Facility.
• Business Relationships:
  Develops a broad base of support for Life Net Health’s products and services by maintaining quarterly contact with clinicians, medical examiners, funeral home partners, coroners, recovery agency and hospital decision makers. Works in conjunction with Life Net Health Bio-Implant Specialists to tie existing and potential distribution opportunities in target hospitals or recovery agency for conversion and/or maintenance of the existing referral process.
  
  Collaborates with donation partners such as Organ Procurement Organizations (OPO) and eye banks.
• Continuous Improvement and Reporting:
  Provides statistical reports for each contracted hospital for the hospital to stay within the Centers for Medicare and Medicaid Services (CMS) and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) compliance standards in relation to tissue donation. Assist hospitals and recovery agencies with process improvement through continuous development and refinement of policies and procedures that maximize tissue donation or recovery in conjunction with industry standards, federal laws, and state laws.
  
  Reviews tissue donation data with key Executive Leadership partners on a yearly basis and/or as established by the referral agency. Reports on assigned territory activity, growth opportunities, and competitive analysis to management. Updates data/contacts into Life…