Field Service Technician

Overview

Job Type: Full-time

Description
:

Who we are:

Aerzen USA Corp. is an international manufacturer of positive displacement blowers, hybrid blowers, screw compressors and turbo blowers. These high-quality machines are used for air and gas applications across many essential industries, including wastewater, cement, biogas, pharmaceutical and food, among many others. We are One Team, and we Empower our team members to be both Inquisitive and Evolutionary.

Aerzen USA offers a competitive salary; generous health benefits (to include 96% company-paid benefit plans) with company HSA contribution; a 401(k) with company match; a tuition reimbursement program; and a profit share bonus package; along with the opportunity to work with a dynamic group of professionals.

As a Field Service Technician, you will perform and carry out all tasks related to installing, assembling, servicing, and repairing Aerzen products. They provide customers with prompt, professional and high-quality service. Work is performed at our location and/or at our customer’s location. Services provided may be scheduled or on-demand. Overnight travel on short notice is often required.

• Performs startups, equipment inspections, troubleshooting, repairs and/or preventive maintenance service on all Aerzen products at customer sites; represent Aerzen in a professional and courteous manner following all Aerzen and customer safety requirements.
• Installing, configuring, calibrating and maintaining control, measurement and indicating instrumentation (pneumatic, analog & digital); installing and terminating electrical, pneumatic and fluid connections; understand controls narratives and analyze/troubleshoot process application related issues.
• Analyzing and correcting communication issues; properly address TCP/IP networks and RS-485 communications.
• Perform repairs and assembly on Aerzen products; disassemble; assess damage and evaluate failures on machines; diagnose problems with Aerzen machines by evaluating material condition and asking the customer questions; demonstrate the ability to offer machine-based recommendations; identify the root cause of a machine failure; utilize defined procedures and a standard rebuild kit.
• Read, understand and use equipment diagrams, checklists, engineering drawings, and other process documentation to perform service tasks, assembly and repairs on Aerzen products.
• Communicate with customers to discuss job requirements, provide recommendations and service options, listen to customer concerns, and provide status updates during service call and at completion.
• Evaluate customer future needs and communicate information through appropriate channels.
• Assist engineering in plant design, modifications and hazard analysis.
• Plan and schedule travel to best meet customer requirement, service schedule requirement and time efficiency utilizing the Concur booking tool.
• Complete job-related service reports, expense reports and forms in a timely basis.
• Collect data and make commissioning graphs using Company Software.
• Complete written repair reports to document cause of failure, description of work performed, materials consumed, condition of equipment as received and as returned to the customer.
• Conduct customer training on Aerzen products when onsite.
• Perform all work in accordance with quality standards, established safety procedures and maintain a clean, safe work area.
• Participate in departmental initiatives such as, but not limited to, inventory counts, shop organization, clean-up and other duties assigned by the manager.

POSITION QUALIFICATIONS

Education:

Associates Degree (2 years schooling) in electronics technology or equivalent experience.

Area Of Study:
Specialized Training

Certifications

Experience (yrs):
Over 4 years of Field Service and Repair experience in rotating equipment.

Software/Applications

Windows, Microsoft Office, Internet Abilities; TCP/IP networks and RS-485 communications.

Other

Allen Bradley PLC experience is preferred.

• Functional
  
  Skills:
  
  Excellent planning, prioritization, organization, and execution skills; high attention to details and ability to analyze large amounts of data; analytical and logical thinker who can problem-solve and implement solutions, excellent with time management.

• Other
  
  Skills:
  
  RS Logix 5000 experience is preferred; PLC or similar Ladder-Logic programming experience is desired;
  Ability to interpret process flow, control wiring, as well as piping and instrumentation diagrams;
  Welding (brazing, cutting, welding, plasma) a plus.

• Strong customer-focus, excellent leadership and change-management skills, with the ability to listen, motivate, and influence others to action; high integrity and compliance mindset.

Ability to travel over 75% of the time as needed.

Aerzen USA was founded in 1983 and is a wholly owned subsidiary of Aerzener Maschinenfabrik GmbH, a recognized world leader in the production of rotary positive displacement machines since 1868. Aerzen USA is headquartered in…