Museum Leader

The Museum Experience Leader provides curatorial, interpretive, visitor services, and operational support for the Lynchburg Museum System ("LMS"), Lynchburg Museum Foundation ("Foundation"), and Office of Economic Development and Tourism ("OEDT"). The Museum Experience Leader works with other museum staff members and volunteers to ensure effective and efficient daily operation of the Lynchburg Museum at the Old Court House and Point of Honor.

This is a part‑time position with paid time‑off benefits.

As a member of the City of Lynchburg’s official public history office, the Museum Experience Leader ("MEL") helps to facilitate meaningful connections between the Lynchburg community and local history. The MEL designs and implements experiences for local visitors, tourists, and students that are both engaging and educational. As an employee of the Office of Economic Development & Tourism, the MEL helps to promote Hill City as an attractive destination to both residents and tourists.

Candidates must be strong writers, have excellent verbal communication skills, and demonstrate a high level of proficiency with computers, digital media, and technology.

• Assist with curatorial tasks and collections maintenance, including computer inventory (collections management system) and digitization
• Conduct independent historical research using primary and secondary sources
• Write exhibit labels, blogs, articles, and reports as needed
• Assist with light cleaning duties

• Create educational and interpretive content for audiences of all ages and backgrounds based on best practices
• Engage diverse audiences in a variety of formats and platforms, including new digital outreach initiatives
• Give guided tours to visitors, including school‑aged children
• Develop interpretive programming for students based on Virginia SOL’s
• Design experiential learning activities for diverse audiences

• Provide exceptional customer service and display enthusiasm for Lynchburg’s culture and assets
• Welcome visitors and communicate information enthusiastically, clearly, and effectively
• Track and enter visitor information through Google Forms
• Assist with special projects, including assembling information packets, fulfillment requests, and research

• Open and close museum buildings, including operating security systems
• Greet and orient visitors as needed
• Compile visitor data and complete regular visitation reports
• Answer telephone and field voicemail inquiries
• Operate point‑of‑sale system for merchandise sales
• Assist with special events, off‑site appearances, and facility rentals as needed

• Participate in professional development opportunities and continuing education
• May be required to perform a variety of duties in support of high level organizational projects or as a back‑up to other staff
• Other duties to provide direct or indirect service to the citizens may be assigned.
• When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.

Regular work schedule includes some weekend and evening hours.

• Comfortable discussing sensitive historical topics
• Work well individually with minimal supervision and as part of a team
• Respond with decorum in stressful situations (e.g., angry or upset visitors, last‑minute schedule changes)
• Speak effectively and comfortably in public
• Demonstrate excellent communication skills within a team environment
• Focus on problem solving and conflict resolution
• Exhibit common courtesy, treat others with respect, and understand the effects of individual actions upon others
• Follow through, resolve, and seek feedback regarding questions, requests and/or complaints in a timely manner
• Demonstrate effective time management and prioritization of workload
• Use analysis and interpretation to make decisions requiring selection of best options among alternatives
• Show continuous effort to improve methods, procedures, and…