Account Manager

Join to apply for the Account Manager role at GDI Integrated Facility Services

2 weeks ago Be among the first 25 applicants

Join to apply for the Account Manager role at GDI Integrated Facility Services

Get AI-powered advice on this job and more exclusive features.

Newbold provides best in class integrated, high level, facility maintenance services to The United States. With half a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established reputation, we are able to offer unrivaled client experience and satisfaction.

The Account Manager has operational accountability for their assigned account; they must manage and train their team and inspect the building regularly to ensure customer expectations are met or exceeded.

Shift(s)

Monday-Friday (9:30am-5:30pm)

Essential Duties

• Manage and train the work of the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
• Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.)
• Train by example: perform the duties of a janitor while they shadow you.
• Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR.
• Identify and communicate the need for any special project work to management
• Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.
• Maintain cleaning supplies inventory.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; immediately report and investigate accidents.
• Complete training courses as required.

Qualifications

• Minimum 2 years progressively increasing management experience in the janitorial industry required.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Strong customer service skills
• Excellent attention to detail
• Excellent verbal and written communication skills
• Strong organizational skills
• Able to multi-task
• Experience with MS Office (Word, Excel, Outlook) preferred
• Ability to show judgment and to work independently.
• High integrity and discretion required

Equal Opportunity Employer.

Newbold Services, LLC is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

#NBVASeniority level

• Seniority level
  
  Mid-Senior level

Employment type

• Employment type
  
  Full-time

Job function

• Job function
  
  Sales and Business Development
• Industries Facilities Services

Referrals increase your chances of interviewing at GDI Integrated Facility Services by 2x

Sign in to set job alerts for “Account Manager” roles.

Lynchburg, VA $41,490.00-$55,350.00 1 month ago

Lynchburg, VA $-$ 5 days ago

Senior Business Account Executive 3, SMBSenior Banker - Wards Road Financial Center Biomedical Engineer (Clinical Specialist)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr