Front Desk Receptionist

Mainspring Recovery is a mission-driven behavioral health organization built on the belief that healing happens when the right people are in the room. We provide care across multiple levels, including Residential, Partial Hospitalization (PHP), and Intensive Outpatient (IOP), supporting individuals and families throughout the recovery process.

Every role at Mainspring, clinical and non-clinical alike, contributes to creating safe, structured, and effective environments where people can rebuild their lives. We invest in strong teams, clear systems, and thoughtful leadership, believing meaningful impact comes from doing the work well, supporting one another, and holding ourselves to high standards across the organization.

Front Desk Receptionist

Reports To:
Charmaine Davis, Executive Assistant

Department:
Administration

Location:
On-site, Lynchburg, VA

Employment Type:
Full-time, Non Exempt

The Front Desk Receptionist will play a crucial role in providing excellent customer service and creating a positive impression for our guests. The ideal candidate for this role will have strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment

• Receives, screens, routes and responds to incoming telephone calls.
• Takes accurate messages and ensures timely delivery.
• Greets guests and provides appropriate assistance and information in a welcoming manner.
• Maintains cleanliness and organization of the front desk area.
• Handles incoming and outgoing mail and packages.
• Provides general administrative support to staff as needed.
• Performs all other duties as assigned.

Minimum Qualifications

• High school diploma or GED required.

• A minimum of one (1) year in a Front Desk Receptionist or in a similar role is preferred.

• Proficiency with Microsoft Office Suite (i.e. Word, Excel, Outlook, Teams).
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Professional demeanor with a friendly and welcoming attitude.
• Behavioral health facility experience a plus.

• Direct Care Position
• Full time, 30-40 hours per week either Thursday, Friday, Saturday 8:00am-6:00pm or Sunday, Monday, Tuesday, Wednesday 8:00am-6:00pm

Mainspring conducts, as required, job-related background checks, drug testing, TB testing, verification of employment history, and/or reference checks prior to employment.

Mainspring is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.