Receptionist​/Care Navigator

Job Summary

Old Road Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a full-time basis of 37.5 hours per week.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.
• Admin responsibilities (training will be provided).

We have two sites to work between. Our main base will be the Clacton branch, but you may need to cover the St Osyth branch from time to time, which is open from 11 am to 1 pm daily.

• NHS Pension Scheme
• 20 days annual leave plus the annual bank holidays
• Enhanced maternity & paternity terms
• Training will be provided.

Date posted: 20 January 2026

Salary: £23,809 a year

Contract:

Permanent

Working pattern:
Full‑time

Reference number: 29308

Job location:

145‑149 Old Road, Clacton on Sea, Essex, CO15 3AU

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Driving licence essential as we have two sites to work between.
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within a reasonable commuting distance.

• Previous medical or healthcare receptionist experience is desirable.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Primary Care Careers

145‑149 Old Road
Clacton on Sea
Essex
CO15 3AU

Website: https://