Customer Service Advisor

We now have an exciting opportunity for a Customer Service Advisor/Administrator to join our repairs and maintenance team at Lymington Hospital. The position is offered on a permanent part time basis of 34 hours per week. Working hours would be Monday to Thursday 10:30am - 6pm (with a half hour break) and Friday 12 - 6pm.

Rydon Maintenance provides hard facilities management services, incorporating planned preventative and reactive maintenance to a variety of clients, predominantly within the healthcare and housing association sectors. Within our healthcare division we look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose.

As Customer Service Advisor you will work as part of a small team running the day to day operations of the repairs helpdesk for the hospital, ensuring the quality of our service delivery. This will involve taking calls from our client, contractors and operational teams, inputting repair requests and generating reports. You will liaise closely with engineers and contractors and allocate work appropriately, storing documents, and responding to maintenance queries both over the phone and email.

You will play a key part in ensuring that KPIs and SLAs across the contract are being met.

• Monitor the outstanding repair calls within the helpdesk.
• Take calls from the general public who are requiring guidance regarding hospital appointments.
• Plan daily work for site engineers.
• Ensure effective communication between our operational team and our client.
• Order materials required by the engineers, speaking to suppliers and contractors.
• Provide additional administration and support when required for other team members and managers.
• Assist in compiling reports and monitoring compliance, highlighting or escalating any areas of concern.

• Competitive Starting Salary of £22,950 per annum based on part time hours of 34 per week.
• Holiday Entitlement: 25 days per annum FTE.
• Holiday Purchase Scheme:
  Buy up to an additional 5 days holiday.
• Pension Scheme: 4% contributory.
• Flexible benefits for you to choose from including Critical Illness, Den Plan and Cycle to work schemes.
• Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire.
• Eyecare vouchers and free Flu Vaccinations.
• Health Cash Plan: helping you spread the cost of essential healthcare.
• 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it.
• Wellbeing and mental health champions readily available at work.
• Access to an employee discount scheme which includes a wide range of special offers and discounts on insurances, lifestyle goods and services.
• Opportunities for you to progress your career across the business.

This is a permanent part time position and working hours are Monday to Thursday 10:30am - 6pm (with a half hour break) and Friday 12 - 6pm.

The successful candidate will have previous customer service or helpdesk experience. This experience will ideally have been gained with a maintenance company/contractor however this is not essential.

Above all you will have excellent customer service skills (including good telephone and written communication skills), a can‑do attitude and enjoy working as part of a team. You will have knowledge of Microsoft packages such as Word and Excel.

If you have the above experience, we’d strongly encourage you to apply.

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.

To apply online, please use the ‘apply for this job link’ at the top of this page to be redirected to our dedicated careers page to complete your application.