Apartment Leasing Consultant

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This range is provided by The Mahaffey Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$19.00/hr - $21.00/hr

Executive Director and / or Assistant Manager

Full-Time, Non-Exempt

The primary responsibility of the Leasing Consultant position is to lease apartments to prospective residents by effectively demonstrating value in the features and amenities of the community and specific floor plan styles. In this role, the individual should maintain a positive rapport with future residents and provide a high level of detailed follow-up with prospects. The associate should display a proactive, positive attitude and be willing to assist in all aspects of leasing, marketing, and customer service.

• Become an expert on the features and amenities of the community as well as specific floor plan styles. Comprehend how these compare to local market competitors and display sound and equitable information to all prospects throughout the rental process.
• Demonstrate a sense of urgency with prospective and current residents in answering phone calls, responding to emails, and following up on inquiries and/or addressing concerns.
• Conduct timely follow-up on leads for new leasing opportunities and overcome prospect objections.
• Establish timely and accurate record keeping while maintaining prospect information and preparing the rental application and review of qualifying documents.
• Present the community, model apartments, and amenities to prospective residents in a professional and knowledgeable manner throughout the tour process.
• Display excellent customer service by assisting residents in a courteous and efficient manner; playing a vital role in ensuring overall resident satisfaction and retention.
• Monitor and maintain future resident list applicants and notify applicants of future availability in a timely fashion.
• Promptly note changes in availability of apartments and expeditiously process applicants from the future resident list to fill vacant apartments.
• Evaluate applicant qualification documents and prepare lease documents for approval and execution by Leasing Manager and/or Executive Director.
• Calculate rent pr orations, security deposits, and other move-in costs as well as effectively communicate ongoing rental charges to future or current residents.
• Exhibit proficiency in understanding tenant/landlord regulations along with lease documents. Further demonstrate knowledge of lease guidelines and rules when communicating to future and current residents.
• Ensure the leasing office, models, vacant apartments and common areas are in proper tour condition and personally inspect areas before tours or move-in, reporting deficiencies to Assistant Manager and/or Executive Director.
• Interact amicably with prospects, applicants, and residents with a “service-minded” attitude and address any needs and concerns regarding the leasing process and resident services.
• Use discretion and maintain confidentiality of co-workers, management, owners, past and current residents, and vendors.
• Adhere to established regulations related to the Fair Housing Act.
• Maintain consistent and timely attendance, set an example for their co-workers in punctuality.
• Perform other job-related duties as assigned.

• Bi-lingual preferred (English/Spanish)
• Word/Excel/General computer skills are required
• Real Page/One Site experience preferred
• MAC computer experience preferred
• Ability to work a flexible schedule, including weekends;
  Monday through Sunday, 9am – 6pm
• Ability to resolve resident concerns while maintaining a friendly and professional demeanor
• Ability to write and communicate professionally
• Ability to apply sound decision-making when assisting prospects or current residents
• Ability to demonstrate teamwork by assisting co-workers
• Ability to communicate professionally and adapt interpersonal skills to a variety of audiences
• Must have a valid Driver’s License