Call Center Patient Scheduler

Overview

Job Posting

Title:

Patient Scheduler - Call Center

Job Description:

Job Summary - Call Center Patient Scheduler

Full Time:
Mon-Fri 8am - 5pm

Corporate Office - Lutz (In-office position)

Starting rate of pay: $17-$19.50

Patient Scheduler - BILINGUAL A PLUS

• Provide excellent customer service to patients by capturing a high volume of phone calls and scheduling them efficiently and accurately.
• Support the overall administrative functions of the office with the end goal of keeping the schedules filled and ensuring patient satisfaction.
• Maintain excellent phone etiquette and tone.
• Ensure calls are answered within 2 to 3 rings max.
• Keep call hold times to a minimum wait time.
• Responsible for knowledge of EMR software, data entry, and scheduling techniques.
• Responsible for knowledge of dermatology procedures, scheduling and time requirements.
• Adhere to specific guidelines for patient scheduling.
• Maintain proper communication with supervisor regarding scheduling problems or concerns.
• Responsible for accurate data collection and entry of patient name, date of birth, social security #, demographics, contact phone numbers, and referral source (how they heard about us).
• Obtain accurate new and/or established insurance information and verification that insurance is active and if a referral/auth is needed for the appointment.
• Responsible for ensuring that insurance referrals/auths are in place prior to scheduled appointments.
• Responsible for confirming all patient appointments and ensure all patient information is accurate and updated.
• Responsible for communicating with offices concerning same day add on appointments, cancellations and/or rescheduled appointments.
• Responsible for filling first available and empty appointment slots on a daily basis.
• Demonstrates initiative and responsibility.
• Detail oriented.
• Adheres to ethical principles.
• Time Management.
• Prioritizes and can perform multiple tasks.
• Adapts to change.
• Attends all team meetings and mandatory in-service training/education.

• Maintains confidentiality and documents accurately.
• Uses appropriate guidelines for releasing patient information.
• Practices within the scope of education, training and personal capabilities.
• Maintains awareness of federal and state health care legislation and regulations; OSHA, HIPAA, and CLIA.

• Recognizes and respects cultural diversity.
• Adapts communication to individuals ability to understand.
• Uses professional, pleasant telephone technique.
• Uses medical terminology appropriately.
• Treats all patients with compassion, empathy, and mutual respect.
• Works as a team player.
• Treats all staff in a professional and respectful manner.
• Projects a professional manner and image.
• Consistent attendance and punctuality.
• Adherence to time clock procedures.

• Efficiency
• Attention to details
• Organized
• Punctual
• Takes initiative/Proactive
• Team Player
• Honesty/Integrity
• Flexible
• Calm under pressure
• “A Doer”/Persistence
• Problem solver/Strategic thinking/Creativity
• Analytical skills
• Clear and concise communication/Listening skills
• Quick Learner/Intelligence
• Follow through on commitments
• Enthusiastic/Friendly/ Positive attitude
• Openness to advice and constructive criticism
• Strong work ethic

High school diploma, AA degree or higher. Knowledgeable in computer programs, EMR systems, customer service, excellent verbal communication skills.

This is in-office, full-time days position.