Registered Nurse Navigator​/Patient Educator

Job Description - Registered Nurse Navigator / Patient Educator

Registered Nurse Navigator / Patient Educator - 2515342

REGISTERED NURSE - FULL TIME - NURSE NAVIGATOR & PATIENT EDUCATOR

Join the Pruitt Health family, where the health and safety of our workforce is our top priority. We are committed to your career and the health and safety of all our nurses. Pruitt Health is a leading provider of post-acute care and supports nursing careers through merit increases, career growth programs, preceptorship, and more. We offer benefits such as relocation opportunities and access to internal resources.

• Commitment to caring for patients and partners
• Proactive, collaborative team member
• Respect and professionalism towards colleagues at all times
• JOB PURPOSE:
  
  RN Navigator — Communicates and educates patients/residents and families on disease processes, clinical interventions, and expectations. Promotes customer service.
• Educates residents and/or families about aging, pathologies related to older persons, rehabilitation and palliative care; education begins on admission and continues throughout the stay.
• Serves as liaison between resident/family and the healthcare center.
• Participates in care plan meetings and encourages family involvement; facilitates the 72-hour post-admission family conference.
• Participates in weekly Case Mix Meetings and provides timely updates to family members.
• Reviews 24-hour report and conducts appropriate family contact and follow-up; addresses complaints promptly; maintains grievance log per policy with focus on follow-up and resolution.
• Uses checklists, care guard logs, and quality indicators to determine interventions; communicates with resident and family about interventions, progress, and expectations.
• Manages Customer Satisfaction Survey processes and shares results with leadership; follows up as needed.
• Maintains contact with resident/family during hospitalizations via visits, calls, or cards.
• Implements and maintains patient scheduling with ADL Coordinator.
• Maintains knowledge of center policies, procedures, and applicable regulations.

• Participates in surveys and mandatory reports; attends continuing education and in-services to maintain licensure/certification.
• Honors patients’ rights, privacy, and civil rights; complies with corporate compliance.
• Reports occupational hazards; follows safety regulations and equipment procedures.
• Leads culture of excellence through education, competency assessment, and team-building; uses Relias LMS for records.
• Plan, develop, implement, and evaluate orientation, in-services, and education programs; ensure competency evaluation of nursing partners.
• Coordinate training programs (BLS, Wound Care, Tracheostomy Care, Infusion Therapy) and collaborate with NATP instructors; provide hands-on instruction and coaching.
• Manage partner education files and monitor licensure/certification status; use evaluation feedback to improve programs.
• Coordinate education resources and clinical experiences;
  Infection Preventionist duties where appropriate; coordinate Employee Health Program.
• Establish infection control programs, conduct surveillance, and train staff in hand hygiene and safety.
• Participate in Quality Assurance & Performance Improvement (QAPI) and professional development activities.
• Assist with recruiting, interview participation, and competency assessments; train preceptors and oversee the preceptor program.
• Communicate with leadership about orientation, competency, and education needs; align with DHS outcomes and learning plans.
• Serve as Pruitt University system administrator for the facility; promote ongoing use of the education tool.
• Develop facility orientation and training; communicate policies and ensure policy adherence.
• Maintain confidentiality of health information; demonstrate clinical and teaching competencies; stay current with nursing documentation and Matrix Care.

• Minimum Education:
  
  Bachelor of Science in Nursing or ADN with current enrollment in a BSN program.
• Minimum Experience:
  
  Experience implementing policy-driven practices; experience with state/federal regulations; prior education experience encouraged.
• Minimum Licensure/Certification:
  Current and unrestricted RN licensure; current CPR (BLS); within 90 days complete CMS/state infection prevention training;
  Train-the-Trainer NATP certification; within six months complete IV Certification and Tracheostomy Care; obtain American Heart Association CPR Instructor Certification.
• Additional Qualifications (Preferred): CPR Instructor, certification by nationally accredited nursing organization (e.g., Gerontological Nursing, CRNI, or Certified Nurse Educator), Pain Management and Wound Care Certification; engagement in scholarly work.

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