Retail Manager

Overview

Respected and established independent Travel Agency with branches in the East Midlands is seeking an experienced Retail Travel Branch Manager to join their friendly team of Travel Consultants in Lutterworth. You will be tasked with managing a team of experienced travel consultants and will need to drive the potential of this store. Starting salary is circa £30k pa dependent on experience plus monthly and annual bonus, as well as additional incentives and discounts.

• To lead, motivate and energise your team
• Identifying training and development needs
• Recognising your individual staff's potential and promoting it
• Set targets in accordance to staffing levels, seasons and trends
• Suggest ideas and solutions to improve revenue and profit.
• Ensure that your branch goes from strength-to-strength, reaching and exceeding targets
• Plan and execute in-house promotions, company campaigns and incentives
• Keep your product and brand knowledge up to date
• Have in-depth knowledge of the company's brochures and destinations and preferred suppliers
• Analysis commercial performance
• Deal with complaints in a calm and diplomatic manner

• Relevant travel management experience
• Strong leadership skills
• Commercial awareness and the ability to inspire a team
• Passion for customer service
• Strong track record in sales.
• Excellent travel and geographical knowledge

Starting salary is circa £30k pa dependent on experience plus monthly and annual bonus, as well as additional incentives and discounts.

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us!

Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually