Support Worker; Hostel - Part Time

Support Coach - Hostels (Supported Housing) Supported Housing | Squared Homes

Contract: Permanent

Salary: £24,000 - £26,000 FTE per annum (depending on experience)

Hours: 22 hours per week.

Location: Luton (supported accommodation setting)

Shifts: Includes some weekend working

Flexibility: We work hard to offer flexible working patterns that benefit both our teams and our customers.

Squared is a not‑for‑profit housing association that has supported communities across Luton and South Bedfordshire since 1962. We pride ourselves on being a welcoming, inclusive place to work where people feel valued, supported and able to make a real difference.

Supported Housing is a vital part of our service delivery. Through a person‑centred, coaching‑led approach, we support customers living in temporary and shared accommodation to build confidence, develop independence and move forward positively within their communities.

• 33 days annual leave (inc bank holiday allowance) which increases up to extra 5 days each year of service
• 6 months probation period
• Options to buy or sell up to 5 days leave
• Free health cashplan cover (once passed probation)
• Canada Life WeCare EAP
• Pension (Squared contribute 1.33% of employee contribution to a max of 8%)
• Life Assurance
• Personal Accident cover
• Benefits portal offering shopping discounts
• Flexible working approach
• Free parking at Bramingham office

This role sits within our commissioned supported accommodation provision supporting people referred by Luton Borough Council who require tailored, specialist support. Working in a small, dedicated team, you’ll help deliver intensive, trauma‑informed and psychologically informed support, enabling customers to feel safe, empowered and supported as they work towards independence.

As a Support Coach, you will be the primary source of day‑to‑day support for customers within the service. Working closely with other Support Coaches, the Team Leader and Services Manager, you’ll deliver flexible, responsive and psychologically informed support that adapts to changing needs.

You’ll play a key role in creating a safe, structured and supportive environment, providing consistent boundaries, practical guidance and honest support while empowering customers to develop life skills, confidence and resilience.

• Delivering day‑to‑day running of the supported accommodation and direct support to customers
• Providing person‑centred, non‑judgemental, trauma‑informed coaching tailored to individual needs
• Managing your own caseload, including weekly support sessions and professional meetings
• Completing assessments, support plans and risk management plans for new customers
• Supporting customers with benefits, personal contributions, arrears management and payment plans
• Supporting customers to develop independent living skills and plan successful move‑on into the community
• Carrying out room checks and ensuring accommodation remains safe and secure
• Completing health & safety checks, fire drills and reporting repair issues
• Maintaining accurate daily records and updating internal systems
• Working collaboratively with internal teams and external professionals, including social workers, solicitors, translators, police and education providers
• Providing specialist support around immigration matters, settled status and age assessments
• Ensuring safeguarding, child protection and all relevant policies and procedures are followed
• Promoting Squared services within the wider community
• Providing cover for colleagues when required

You’ll be a compassionate, resilient and motivated individual with the ability to empower vulnerable young people while also setting clear and consistent boundaries.

• Empathy and a genuine passion for supporting young people and vulnerable individuals
• The ability to coach, mentor and motivate, while appropriately challenging negative behaviour
• A calm, organised and proactive approach, even in pressured situations
• Excellent communication and relationship‑building skills
• Confidence working collaboratively within a small, specialist team
• Resilience, emotional intelligence and a positive outlook
• Commitm…