Support Coach; HMO

Homes with Support | Squared Homes Job Description HMO Support Coach Homes with Support | Squared Homes

Hours: 37 hours per week, Monday to Friday (Work pattern to be agreed with your Manager. Flexibility to work weekends in the future if required)

Salary: £23,500 - £26,000 per annum (depending on experience)

Location
:
Agile working across Luton, with regular visits to HMO properties in Luton and South Bedfordshire

Squared is a not-for-profit housing association that has been providing affordable homes and support across Luton and South Bedfordshire since 1962. We pride ourselves on being a welcoming, inclusive place to work where people feel fairly treated, supported and able to make a real difference.

Our mission is to place the customer at the heart of everything we do by providing Homes, Support and Opportunity. We believe housing should be a stepping stone, not a destination, and we work proactively to help customers build confidence, develop independence and move forward in a way that works for them.

Our Homes with Support service is a vital part of Squared and the largest provider of supported housing in Luton. We take a different approach — empowering customers with choice, offering safe and secure homes, and providing friendly, non-judgemental support.

Our aim is for everyone living in our supported accommodation to move on to a happy, independent life. This is a fantastic opportunity to be part of a service that genuinely changes lives and strengthens our local community.

As an HMO Support Coach, you’ll be on the frontline of Squared, supporting vulnerable tenants living in Houses in Multiple Occupation (HMOs).

You’ll take responsibility for the smooth running of a portfolio of HMO properties, providing practical housing support alongside coaching and encouragement that helps customers sustain their tenancies and progress towards independence. This is a varied, people-focused role where relationship‑building, consistency and resilience are key.

• Managing the day-to-day running of allocated HMO properties (typically 8 houses with 26-32 tenants)
• Completing assessments, support plans and risk assessments, with ongoing monitoring
• Managing your own caseload and customer portfolio
• Building strong, professional relationships with customers, colleagues and partner agencies
• Delivering weekly support sessions in line with individual support plans
• Supporting customers with benefit entitlement and monitoring rent accounts and arrears
• Completing tenant inductions, ensuring customers understand their rights and responsibilities
• Carrying out health & safety checks and maintaining accurate records
• Liaising with statutory and voluntary agencies to support customer outcomes
• Keeping up to date with welfare benefits and relevant legislation
• Promoting Squared services within the wider community
• Following all Squared policies and procedures, including safeguarding, lone working and health & safety
• Undertaking the appropriate DBS checks and reporting any changes in status

You’ll be a compassionate, motivated and resilient individual with the ability to empower people while maintaining professional boundaries.

• Empathy and a genuine passion for supporting vulnerable individuals
• The confidence to challenge negative behaviour sensitively when needed
• Strong organisational skills and the ability to manage a demanding workload
• Excellent communication skills and a calm, professional approach
• Resilience, positivity and emotional intelligence
• A proactive, self‑motivated attitude and willingness to go the extra mile
• You’ll be approachable and friendly, but firm when required — someone customers trust and respect.

• GCSEs (or equivalent) in English and Maths
• Safeguarding Vulnerable Adults
• Experience working with vulnerable people in a supportive, customer‑focused environment
• Experience managing challenging behaviour and completing risk assessments and support plans
• Knowledge of mental health, substance misuse, benefits and housing legislation
• Ability to work independently, including lone working
• Strong IT skills (Word, Excel) and excellent written and…