Support Worker, Family Advocacy & Support Services

Support Worker (Women and Children)

Salary: £24,000 - £26,000 - dependent on experience

Permanent, Full time

37hrs a week, including approximately 1 in 4 weekends.

Mixed Shift Patterns 9am-5pm, 11am-7pm

Our client is a not-for-profit housing association located in Luton. We are looking for an experienced Support Worker to join a growing company.

A full clean UK driving licence with access to your own vehicle for work purposes is preferred.

Purpose:

Support Worker

As a Support Coach, you will be the primary supporter for residents, working to deliver the best possible outcomes for our residents; utilising psychologically informed ways of working to provide a service which is flexible and adaptive to the changing needs of customers and the team. The role covers a mother and baby unit and other all-female hostels.

This position is open only to females due to the role and the genuine occupational requirement. This is in accordance with the Equality Act 2010, Part 1, Schedule 9.

Responsibilities:
Support Worker

Carry out assessments for new customers
Develop, implement, and review support plans and risk management plans
Provide regular coaching sessions and ongoing support to Service Managers
Deliver group and one-to-one specialist interventions where appropriate, including:
Trauma-informed (CT-informed) approaches
Motivational interviewing
Harm-minimisation interventions
Participate in reflective practice sessions to support customers with complex needs
Use professional knowledge, skills, and experience to identify and respond to challenging situations
Support colleagues to positively influence and bring about positive changes in customer behaviour
Ensure customers are fully informed of their rights and responsibilities
Attend mandatory training as part of the induction process during normal working hours
Work across multiple sites, including the Mother and Baby Unit and the all-female hostel
Demonstrate awareness of safeguarding vulnerable adults and children (training will be provided)
Ensure residents are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to participate in service improvements.
Understand and follow policies and procedures always, including Health and Safety, Fairness, Lone Working, SOVA and Child Protection, reporting any concerns as required under legislation and Local Authority procedures.
Take responsibility for undertaking the appropriate level of Disclosure and Barring Service (DBS) check every 3 years, updating your manager of any changes in your status.

Skills / Experience - Support Worker

Previous experience in social care or housing-related sector
Working with vulnerable people
Awareness/understanding of social issues such as homelessness, well-being, support services, affordability
Psychological insight
Diversity/equalities
Empathy
Personal resilience
Listening skills
Excellent communicator - building trust
Creative thinker, problem solver
Confident decision maker
Self-motivated/accountable
Self-management/collaboration with others
Planning skills
Excellent literacy
Good IT literacy, digitally inclusive

Please note, this role will be subject to an enhanced DBS check.

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