Customer Side Leakage Technician

Position: Customer Side Leakage Technician (Full Training Provided)
Job Title

Customer Side Leakage Technician

Location

Various locations across our client’s operational area

Role Overview

Our client is seeking a motivated and customer-focused individual to join our team as a Customer Side Leakage Technician, working on behalf of our client within the water industry.

This role involves visiting domestic and commercial properties to identify and help resolve customer-side water leaks. Previous customer-side leakage experience is not required, as full training will be provided. However, candidates must be comfortable working in a customer-facing environment and representing both our business and our client professionally at all times.

Key Responsibilities

* Attend customer properties on behalf of our client to investigate potential customer-side water leaks

* Carry out basic inspections, leak detection activities, and water usage checks

* Communicate clearly and professionally with customers to explain findings and next steps

* Provide advice to customers on leak repairs, water efficiency, and preventing future leaks

* Accurately record job details, findings, and outcomes using handheld devices or paperwork

* Liaise with our client and internal teams as required

* Work in line with health & safety procedures and company standards

* Deliver excellent customer service while working independently in the field

Essential Requirements

* Previous customer-facing experience (e.g. utilities, field services, retail, hospitality, housing, or similar)

* Confident communicator with strong interpersonal skills

* Willingness to learn new skills and complete full training

* Ability to work independently and manage a daily workload

* Basic IT skills (e.g. use of a smartphone or tablet)

* Full UK driving licence

* Professional, reliable, and customer-focused attitude

Desirable (But Not Essential)

* Experience in a field-based role

* Basic knowledge of plumbing, water systems, or utilities

* Experience working in occupied domestic properties

Training & Development

* Full training provided in customer-side leakage investigation processes

* Ongoing support, mentoring, and development opportunities

* Opportunity to develop a long-term career within the utilities and water industry

What We Offer

* Competitive salary (dependent on experience)

* Company vehicle and fuel card (where applicable)

* Tools, equipment, and PPE provided

* Paid training and development

* Supportive team environment

Ardour Associates values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

#leakage
#utilities
#water
#affinitywater
#Customer service