Customer Assistant - Food

Customer Assistant – Food – Luton

Join M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high‑quality products, great value offers, and excellent customer service.

Various work patterns available working 5 days a week between 10am and 6pm, including weekends. A full work pattern will be discussed at interview.

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

• Serve customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring shelves are always stocked with products
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• Receive training to utilise all digital tools and communication channels to deliver for the customer every time

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application.

We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Entry level

Full‑time

Other

Retail