Lettings & Property Manager

Overview

About MCR Property Group MCR Property Group is a leading independent real estate investment and development company with a strong UK presence, operating from offices in London, Manchester, Birmingham, and Glasgow. Our primary focus is the delivery of new residential and industrial developments alongside the active management of a diverse property portfolio, which includes approximately 5,000 residential plots and commercial and industrial assets with a value in excess of £2 billion.

Luton - Permanent

The successful candidate will play a key role in supporting both the lettings and block management teams, providing essential onsite assistance across property viewings, inspections, customer service, and administrative duties. The position requires a proactive and organised individual with previous lettings experience who is comfortable managing multiple priorities while delivering a high standard of service to tenants and internal stakeholders.

• Support lettings and block management teams with onsite assistance across property viewings, inspections, customer service, and administrative duties.
• Assist with property inspections and ensure units meet required standards prior to occupation.
• Provide visible onsite presence, respond to tenant queries, resolve issues professionally, and contribute to a positive customer experience.
• Support the block management team through routine building inspections, identifying and reporting maintenance or safety concerns, and assisting with general onsite operations.
• Act as a key point of contact between tenants, the lettings team, and block management to ensure clear communication and smooth day-to-day operations.
• Handle general administrative responsibilities: maintaining accurate records, scheduling appointments, preparing reports, supervising contractors and tradespeople, and assisting with move-in and move-out processes.
• Provide flexible onsite support as required by both teams, adapting to operational needs.

• Applicants must have previous experience in lettings or property management and demonstrate strong customer service skills, with the ability to handle tenant enquiries calmly and professionally.
• Highly organised, capable of multitasking effectively, and confident working both independently and as part of a wider team.
• Strong written and verbal communication skills; a high level of attention to detail and a proactive approach to problem-solving.
• Familiarity with property management software and standard office applications is preferred.
• The role will be based onsite in Luton with regular travel to other locations when required. Some flexibility will be required to meet tenant needs and operational demands. A full UK driving licence is essential.