MOJ Region Manager

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We are The Housing Network (THN), a private Limited Company with a purpose.

We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives.

Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.

We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.

Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.

To lead, coordinate and performance manage a remote team of Specialised Supported Housing Officers (SSHOs) delivering our Ministry of Justice CAS3 contract within a defined geographical region.

This role ensures that our services are delivered efficiently, compliantly and in line with contractual KPIs while maintaining the highest standards of support for residents with complex needs.

Operating from our Head Office in Luton, you will provide hands on leadership, direction and challenge to your regional team of SSHOs.

The CAS3 resident group presents a broad range of vulnerabilities, complex needs and behaviours, requiring responsive leadership and strong operational oversight.

You will draw on your experience, judgement and resilience to:

• Support SSHOs to resolve complex cases and incidents
• Maintain performance against strict contractual KPIs
• Ensure compliance with service specifications and reporting requirements
• Drive consistent, high-quality resident outcomes

This is a fast-paced, high-pressure and varied role. Issues can and do arise, and you must remain calm, focused and solutions-driven when responding to operational challenges.

• Lead, direct and performance‑manage a team of 7‑10 field‑based Specialised Supported Housing Officers (SSHOs) to ensure full delivery of the MOJ CAS3 contract within a defined geographical area.
• Provide both challenge and support to SSHOs to ensure all daily move‑ins, inductions and resident engagement activities are completed to a high standard.
• Ensure all required administrative tasks are completed accurately and on time to evidence full contractual compliance.
• Monitor, analyse and collate key operational data (e.g. move‑ins, engagement sessions, compliance metrics), identifying exceptions and trends to inform targeted coaching and performance improvement.
• Conduct line management duties including recruitment, onboarding, performance management, appraisals, absence management, and expense oversight, ensuring appropriate project cover at all times.
• Foster a positive, high‑performance team culture where success is actively recognised and celebrated, building strong and trusted relationships across regional MOJ teams.

• Take proactive ownership of operational challenges, using initiative and sound judgement to ensure KPIs and performance targets are consistently met or exceeded.
• Troubleshoot and resolve operational and administrative issues efficiently, driving continuous improvement across the CAS3 service and sharing best practice across MOJ regions.
• Prepare for and attend operational and governance meetings relating to the MOJ project, representing the business in a highly professional manner.
• Support fellow MOJ Region Managers and contribute to the ongoing development and strengthening of the Company's MOJ proposition.
• Work closely with the Director of Specialist Services to further enhance and evolve the MOJ CAS3 contracts.
• Respond swiftly and appropriately to emergency situations and safeguarding concerns, ensuring adherence to all relevant business policies and procedures.

• Build and maintain strong, trusted relationships with MOJ commissioners and Homelessness…