Service Manager

Sytner Luton is looking for a Service Manager.

As Sytner Service Manager, you will help to lead a fantastic team in delighting our customers and getting it right the first time. You will oversee our team of service advisors, technicians and support team within the service department and deliver a full Aftersales service to our customers, whilst maximise profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales.

Reporting to the Head of Business, you will be an integral member of the senior management team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation. This is a full‑time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high‑pressure environment and have fantastic leadership skills that can drive a team forward. You should strive for operational excellence and have a strategic mind‑set, whilst ensuring that the customer always comes first.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry‑leading Maternity, Paternity and Adoption Pay
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work