Concierge

Caretaker / Concierge

Reports to:

Block Manager Department:
Property Management / Block Management

Employment Type:

Full-Time Purpose of the Role To provide a visible on-site presence that supports residents, maintains the safety and cleanliness of the building, and ensures day-to-day operations run smoothly.

The Caretaker / Concierge acts as the first point of contact for residents and visitors while carrying out caretaking, security, and basic maintenance coordination duties in line with company procedures.

Key Responsibilities Resident & Front-of-House Services

• Act as the first point of contact for residents, visitors, and contractors.

• Provide a professional, friendly, and helpful service at all times.

• Manage deliveries, parcels, and resident enquiries.

• Support residents with general queries and direct them to the appropriate team where required.

• Promote a positive living environment and support residents’ quiet enjoyment.

Security & Building Access

• Monitor building access and challenge unauthorised entry where appropriate.

• Conduct regular patrols of communal areas, car parks, and external grounds.

• Monitor CCTV and report any suspicious activity, incidents, or antisocial behaviour.

• Maintain incident logs and escalate concerns to the Property Manager.

• Assist emergency services when required.

• Carry out daily checks of communal areas to ensure cleanliness and safety.

• Undertake light cleaning tasks and litter picking where required

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• Monitor bin rooms, ensure correct waste segregation, and report fly-tipping

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• Coordinate with cleaning and waste contractors as instructed by the Property Manager.

Maintenance & Repairs Support

• Direct residents to report maintenance issues via Fixflo.

• Carry out basic checks (lighting, doors, signage, fire exits) and report defects.

• Provide access to approved contractors following authorisation.

• Report completed works and any issues back to the Property Manager. Health, Safety & Compliance

• Carry out regular health and safety checks of communal areas.

• Ensure fire exits are clear and report hazards immediately.

• Support compliance activities such as fire alarm testing or emergency lighting checks when instructed.

• Follow company policies, procedures, and safeguarding requirements.

Working Hours

• Shift-based / rota basis between two buildings (Cresta House and Picture House – 2 min away from each other)

• May include weekends and bank holidays

• Typical hours: 9:00am – 6:00pm (subject to site requirements)