IFM Delivery Manager

Job Description:

Your Impact:

Are you an experienced and motivated facilities management professional who wants to play a lead role in the delivery of Integrated Facilities Management in one of the world’s top manufacturers of radars, lasers, and infrared countermeasures systems? Are you looking to join a business that is growing and are you willing to take on a new and exciting challenge? If so, Leonardo have a fantastic opportunity for a talented client side IFM Delivery Manager to join our UK facilities and real estate team.

The UK IFM Delivery Manager will lead the planning, delivery & operational performance of outsourced Integrated Facilities Management (IFM) services across the Leonardo Electronics (LEUK) and Leonardo Cyber (LCUK) estates.

The role is based in the Southeast of England, and you will be required to regularly travel to other Leonardo UK locations. Consequently, there is an opportunity to work on a hybrid basis, reaping the rewards of working in any Leonardo UK office and occasionally  variety of work will challenge you every day, helping you expand your capabilities and grow professionally, supported by Leonardo’s strong learning and development culture.

Reporting to the UK IFM Manager you will interface with and influence a significant UK IFM contract encompassing all UK sites; in addition, you will be part of the UK IFM leadership team, supporting the evolution of the UK IFM delivery strategy.

If you have a passion for IFM excellence and are excited about delivering IFM within a complex and challenging environment, we want to hear from you!

• You will have full accountability for the consistency in the delivery of IFM services across the LEUK and LCUK estates.
• Lead the Tier 1 and Tier 2 elements of the IFM Operational Excellence (OpEx) Model.
• Develop policy and author IFM-related procedures and guidance.
• Represent the LEUK / LCUK FM function in cross-functional teams and governance forums.
• Provide IFM subject matter expertise to develop, support and deliver business objectives.
• Ensure, through implementing a regular programme of audit, the ongoing statutory and contractual compliance of the IFM partner and associated sub-contractors.
• Lead IFM innovation and continuous improvement activities.
• Assist in developing and managing the annual IFM budget and associated monthly stakeholder budget reporting cycles.
• Work with the LEUK / LCUK sites and LEUK projects team in shaping and delivering the framework for annual asset lifecycle planning and capital forecasting.
• Act as the receiving client at handover for small to medium sized infrastructure / asset projects. Manage the subsequent handover, including change control, to the IFM provider.
• Drive Net Zero and sustainability metrics through active utilities and BMS management.
• Support and lead new site setup, contract mobilisation, and transformation projects.
• Input into the design of strategic KPIs, CPIs, and performance dashboards.
• Lead IFM input to audits, ISO accreditations, and business continuity initiatives.

You really must have:

• Demonstrable experience and high-performance in a similar IFM management role, within a complex and technical, multi-stakeholder organisation.
• IWFM membership, supported by a professional FM qualification.
• 5+ years' experience in facilities and asset management, including compliance and auditing.
• Proven leadership in IFM supplier performance management and stakeholder engagement.
• Demonstrated strategic & tactical thinking and ability to influence at senior levels.
• Understanding of UK FM legislative frameworks (H&SE, environment, estates), supported by an appropriate safety qualification: IOSH or NEBOSH.
• Ability to understand complexity & manage project delivery milestones for small works.
• Experience in drafting policy, SOPs and guidance documentation.
• Ability to represent and contribute to FM function at senior /strategic level forums.

• Experience of working in defence / high security environments.
• Experience of working in high-tech engineering / manufacturing / industrial businesses.

Experience of delivering net zero initiatives and…