Senior Salesforce Administrator

Senior Salesforce Administrator (16750)

As a technology team, we are at the centre of the enormous growth ambition for easy

Jet holidays. There is a huge portfolio of change planned to achieve our objectives and become the leader in our industry.

Within the technology team, the Platforms team has a widespread responsibility for managing and maintaining the underlying platforms and applications and delivering the changes required that will continue to contribute to the success of easy

Jet holidays (Reservations system, data and analytics platforms, customer platforms, comms platform). We work with Product delivery teams and directly with the easy

Jet holidays business functions to understand and deliver the changes required, while also ensuring that the platforms themselves are secure, performant and reliable – and have the capability to deliver our ambition of being the #1 holidays company in Europe.

The purpose of the Senior Salesforce Administrator role is to manage the ongoing development, maintenance and support of the Salesforce platform, which provides core CRM, case management and sales management capabilities to the easy

Jet holidays business. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform. The successful candidate should:

• Be the key contact within easy
  
  Jet holidays for expert knowledge of Salesforce functions
• Enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction a priority.
• Improve and enhance our Salesforce platform by gathering requirements and feedback, designing scalable best practice solutions and managing the product roadmap
• Be comfortable with change management and governance, as well as communicating, prioritising, and managing all aspects of a Salesforce project
• Provide systems expertise to support product development / owning the implementation and ongoing support of platform changes
• Act as a point of escalation for resolution of complex issues in production

The role will develop close working relationships with business users across the organisation, from functional users through to board level where necessary. The role will also require close collaboration with key technical stakeholders, such as Architecture, Security, Service Delivery, etc, along with maintaining a close relationship with other platform and product teams.

• Implement best practices for Salesforce configuration and management.
• Perform all necessary administrative tasks, such as modifying flows, page layouts, record types, assignment rules, approval processes, fields, dynamic layouts, apps, actions, custom settings, mobile administration, along with creating reports, dashboards, etc.
• Set up and manage sandbox environments as required.
• Proactive system maintenance, including security reviews, release updates, health checks.
• Manage data storage and other resources to ensure they are kept within limits.
• Maintain and update the service design package for the platform.

• Set up and manage roles, profiles, workflows and groups within the Salesforce platform.
• Oversee the Joiners/Movers/Leavers process for contact centre staff.
• Ensure proper access controls and permissions are in place.
• Manage license usage to ensure it stays within limits.
• Monitor and improve user adoption.

• Configure, build, and test the Salesforce application as required.
• Help train users across the business, with new functionality and process changes.
• Complete all relevant documentation required for maintenance, training & ongoing support.
• Manage integrations and ensure broader technology change does not impact operations.
• Own the communication of any platform changes to end users and stakeholders.
• Track impact and value of changes against agreed KPIs.
• Own Dev Ops/release management processes.

• Using metrics, market trends and user feedback improve productivity of the org.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Identify unused or underutilised platform features.
• Create a platform roadmap and define priorities, liaising with stakeholders.
• Work as part of wider project teams to design and deliver programme change.
• Prepare users and codebase for Salesforce Releases.
• Proactively look for ways to automate business processes and expand Salesforce functionality across the org.

• Ensure data integrity and security within Salesforce databases.
• Build and maintain reports and dashboards to support critical business decision-making.
• Collaborate with data teams to support reporting requirements and data analysis.
• Identify trends and provide insights to improve key business metrics.

• Manage and resolve tickets escalated from 1st line support.
• Collaborate with 3rd party support partners to address complex issues.
• Interact with Salesforce…