Service Manager
Job in
Luton, Bedfordshire, EX14, England, UK
Listing for:
Leonardo UK Ltd
Part Time
position
Listed on 2026-02-24
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant
-
Management
IT Project Manager
Job Description & How to Apply Below
Position: Service Performance Manager
Job Description:
Leonardo UK Ltd is seeking experienced IT Service Managers to work within its Digital Solutions Tech Ops Function to support all aspects of Service Operations Management, focussing on service stability (Incident and Problem Management) and Service Performance (demand, capacity, risk and CSI) in support of delivering Digital Solution services across Leonardo’s business operations in the UK.
This is a hybrid role and will require occasional national travel.
Purpose:
Collaborating with the Leonardo Service Performance Lead and internal and external Service Providers to deliver service performance for Digital Solution services across the UK covering the following key areas;
Performance Management
Report on the consolidated budget allocated to Tech OpsMaintain a consolidated Risk Register for Tech OpsManage and report on capacity, consolidated for all Service ProvidersManage and report on service availability for all Service ProvidersManage and report on Service Request SLAs fulfilled by internal and external Service Providers.Manage CMDB accuracy, collaborating with CMDB stakeholders / contributorsManage service change to minimise risk and impact to the businessAdditionally;
Responsible for quality information output from 3rd Party Service deskIdentify & promote service improvement opportunitiesContribute to risk management, including risk identification and mitigationProvide complex professional guidance to the business and wider Digital Solution functions on all aspects relating to Service Operations.Support operation of common governance model for Tech OpsKey Accountabilities:
Guarantee tight deadlines will be met by planning and prioritising work efficientlyMonitor service delivery for all Digital Solution services to ensure achievement of expected service levels, such as availabilityReport on the consolidated Tech Ops cost baseReport on consolidated risk position across Tech OpsEnsure “just enough” reporting/dashboarding setting standard format for use across Tech OpsUse expert knowledge to identify risks and identify continuous improvement opportunitiesEnsure control of services to ensure efficient use across the Digital Solutions estateEnsure Service Operations compliance with governance controlsSupport the IBP processSupport BCP testing and exercisesProvide support to Service Performance Leads as directed.Deputise for Service Performance Lead as requiredCore
Skills:
Broad technical knowledge and understanding of services supported within scope of Service Operations.Clear understanding of business functions and the impact of DS services and Service Operations to these functions.Experience of creating and implementing process and guidanceAbility to engage and influence stakeholders.Ability to manage internal and external issues to deliver the business outcomesIncident, Problem & Change ManagementITIL FoundationExperience making effective decisions through the analysis of information and executing them.The capability to lead, mentor and develop others.Actively applies skills to influence across the wider businessExperience of managing external contracts and stakeholdersThis role can be based in any of the Leonardo UK offices and our Custom Working approach allows a balance between home and office working. To be effective in this role, an in-office presence of 1-2 days each week is to be expected as well as occasional travel to the other UK sites.
Security Clearance
You must be eligible for full security clearance. For more information and guidance please visit:
Life at Leonardo
With a company funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people.
- Flexible Working: Flexible hours with hybrid working options. For part-time opportunities, please talk to us
- Company funded flexible benefits: Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance)
- Holidays: 25 days plus bank holidays, option to…
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