Mentor, Mental Health, Community Health

Overview

Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act. We are looking for a dedicated team to deliver person centred and bespoke trauma informed support to vulnerable women in Luton.

This new service will provide a safe, secure, and nurturing environment for women facing sexual exploitation and substance dependency – a place they can truly call home. Through stable, person-centred care, you’ll play a vital role in empowering women to rebuild their lives and embrace brighter futures. In this role, as a Support Mentor, you will work within a 24‑hour service which provided person‑centred support to our residents, working to ensure the safety and wellbeing.

Our residents have experienced multiple forms of exclusion, such as historical/ongoing abuse, involvement in the criminal justice system, mental health challenges, drug and/or alcohol dependency and enduring high levels of violence and coercion. You will build trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one‑to‑one sessions, group sessions, in and out of service activities, and general wellbeing check‑ins.

Your role will focus on empowering our residents to take control over their lives and meet their personal goals.

• Holding a caseload, conducting key work sessions which are personable to resident needs
• Carry out regular welfare checks, safeguarding checks, and general living checks
• Encourage residents to take part in activities and events both within the service and the community
• Keep support plans up to date on a regular basis
• Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary
• Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one‑to‑one sessions, group sessions, in and out of service activities, and general wellbeing check‑ins
• Focusing on empowering our residents to take control over their lives and meet their personal goals

• Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs
• Ability to show empathy and compassion to our residents, and different challenges they face
• Experience working with, or thorough understanding of, domestic abuse and the systemic barriers faced by women
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programmes
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Ability to promote the service and provide outreachbased provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
• Occupational requirement: the post holder must be female

£24,500

Shift Pattern:
Fixed Term contract until May 2028. 37.5 hours per week Monday to Sunday on a rota which can range between 08:00 – 20:00. You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays.

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance…