Administrator​/Support Secretary

Overview

The post holder will be working in the busy Colorectal surgery department at the Luton and Dunstable Hospital. They will be part of a team who provide the administration of the patient pathway.

• As part of a team, the post holder will be booking patients, logging referrals, adding patients to the waiting list, taking calls and contacting patients, typing and other administrative duties to support the clinical and admin team.
• The post holder will utilise relevant IT systems, maintaining a high standard of data quality at all times.
• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner.
• Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff.
• Acting as the first point of contact for patients, GPs, and other departments; providing information and relaying messages to clinicians. Managing correspondence, filing, and supporting surgeons with diary management. Organising MDT meetings, preparing agendas, and distributing outcomes.
• Book appointments in accordance with the Trust Access Policy and standard operating procedures.
• Add patients to the waiting list and enter 18 week coding data onto the IPM system.
• Typing of clinic letters, proof reading, printing and posting.
• Logging referrals.
• Answering calls from patients and ringing to book patients in. Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information. Provide advice with regards to appointments to patients and relatives on the telephone.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff.

As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.