Licensing Compliance Officer

Licensing Compliance Officer

Join to apply for the Licensing Compliance Officer role at Luton Borough Council
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Salary: £36,363 - £39,152 a year plus £963 essential car user allowance.

Hours per week: 37.

Contract type: Permanent.

As a Licensing Compliance Officer, you will undertake compliance inspections, investigations, and enforcement activity across a wide range of licensed activities. You will work within a legislative framework, gathering evidence, interviewing witnesses and licence holders, preparing case files, and presenting cases at formal legal hearings where required. You will engage directly with members of the public, commercial organisations, partner agencies, and internal teams, representing the Council professionally and assertively while maintaining fairness and impartiality.

Please note this role does not attract sponsorship.

• Knowledge of local authority functions and experience working within a licensing or regulatory environment
• Demonstrable experience dealing with the public and commercial organisations
• Experience of working in a legislative environment, including presenting cases at formal legal hearings
• Sound, up-to-date knowledge of licensing legislation and its practical application to ensure effective compliance
• Demonstrable knowledge of the Licensing Act 2003 and Hackney Carriage and Private Hire Licensing

• Strong investigative, interviewing, and negotiation skills, with knowledge of relevant legal frameworks including CPIA 1996, RIPA 2000, and PACE Codes E and F
• Awareness of licensing enforcement procedures and some knowledge of court and enforcement processes
• The ability to communicate assertively, tactfully, and professionally with a wide range of people, both in person and by telephone
• Excellent organisational skills, with the ability to prioritise and manage conflicting and time-critical workloads

• Produce factual, highly accurate, and complex documentation, including reports, work procedures, letters, and licence applications
• Maintain accurate manual and computer-based records
• Use a range of IT systems and databases, including Microsoft Word, Excel, PowerPoint, Outlook, and internet-based systems
• Undertake investigative and project work within agreed deadlines and performance targets

• Work independently with limited supervision, recognising when to seek guidance and support
• Make impartial, ethical, and proportionate decisions, assessing and mitigating risk effectively
• Demonstrate an understanding of the effects of discrimination on services and service users
• Apply equality and fairness principles consistently in enforcement and service delivery

• Advanced Professional Certificate in Investigating Practice or demonstrable equivalent experience
• Training relevant to licensing inspections and a commitment to ongoing professional development
• Ability to undertake inspections and site visits across the Borough
• Access to a vehicle for work purposes with relevant business insurance
• A current and valid driving licence and the ability to travel around the Borough as required

Luton Council is committed to delivering fair, proportionate, and effective regulatory services that support our diverse communities and local businesses. We offer a supportive working environment, opportunities for development, and the chance to make a real difference to public safety and compliance across the Borough.

We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough.

On occasions, we may close a vacancy early due to a very high number of applications being received.

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• 25 to 32 days annual leave (linked to length of service and grade)
• Buying annual leave scheme: buy up to 20 days additional annual leave
• Career Pathways: step up in your career or move into a specialist area
• Pension scheme with generous employer contributions of up to 20.2% and 3x salary death in service grant
• Generous relocation package: up to £8,000 (subject to eligibility)
• Employee Assistance Programme: free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
• Work/life balance: flexible working options including working from home where possible; requests for flexible working arrangements including part-time hours and alternative working patterns are welcomed
• Training and support: unlimited access to development courses, mentoring and support and clear career pathways
• Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
• Arriva Travel Club: great value savings on local bus travel