Senior Order Processor

Senior Order Processor – Luton

Think Specialist Recruitment are delighted to be working with a large well‑respected international company that is a market leader in their field. Our client is currently looking to recruit a Senior Order Processor to join their busy and fast‑paced orders department. Candidates will need strong experience using SAP in a previous role.

This position is a critical role within the client’s team where you will support customers to ensure their orders are processed in a timely manner and the customer experience is seamless throughout. You will work closely with the sales team and service department.

You will be responsible for dealing with key account handling duties, demonstrating an ability to manage high‑value relationships with professionalism and accuracy. The successful candidate will possess an advanced SAP skillset, with experience in stock control through SAP and coordination with third‑party warehouses to ensure smooth logistics and product availability.

This is a fully office‑based role to start, however, following training and probation you will have the opportunity to work on a hybrid basis. Core hours are Monday to Friday 8:30 am – 5 pm.

• Prepare quotations and process orders through SAP accurately and in a timely manner
• Coordinate deliveries with distributors
• Maintain customer data in SAP according to guidelines
• Ensure all order updates are entered on the database
• Record all delivery data following every order
• Manage order book and deliveries to reflect customer requirements
• Keep track of all UK deliveries
• Liaise with the warehouse to ensure all delivery instructions are communicated
• Book site surveys and arrange installations where required
• Handle inbound customer service calls in a timely manner
• Oversee all return shipments

• Proven experience managing high‑volume, business‑critical key accounts in demanding environments
• Strong experience in sales administration and customer service (a must)
• Advanced working knowledge of SAP for order entry, availability checks, delivery tracking, and invoicing (a must)
• Proactive, enthusiastic, and open‑minded with a positive mindset for problem solving
• Understanding of stock control principles, backorders, and product lead times
• Exposure to order lifecycle management from quotation to delivery and after‑sales support
• Able to work independently and self‑motivated, following through on responsibilities
• Strong team player who is helpful, empathetic, and balanced
• Resilient under pressure and able to handle confrontation politely and well‑manneredly
• Results‑driven with the ability to manage multiple tasks simultaneously
• Skilled in identifying solutions and solving problems to ensure a happy customer experience
• Detail‑oriented, especially with order processing, pricing, and agreements
• Proactive and confident communicator
• Strong written communication skills; able to convey information concisely, structured, and professionally

Our clients are offering a starting salary up to £35 000, along with an attractive package of company perks including an annual bonus, substantial company pension, and private health insurance.