Network Control Support Officer

Job Description - Network Control Support Officer- FTC (16648)

Network Control Support Officer – Fixed Term Contract

We are easy

Jet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you’ve probably already flown with us and know there’s no more iconic (or Orange) travel brand in Europe.

We fly more than 1,207 routes across 38 countries and employ over 19,000 colleagues. Our mission is to make low-cost travel easy and whatever your role here, you’ll help connect millions of people to what they love through Europe’s best airline network, great value fares and friendly service.

What makes us easy

Jet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four behaviours. One spirit. One easy

Jet.

• Have experience in airline or operational environments
• Enjoy working in a fast-paced, 24/7 operation
• Are comfortable working 12-hour day and night shifts
• Like being at the heart of live operations and decision making

You’ll join the Network Control team within the wider Integrated Control Centre. The Network Control Support Officer – Crewing provides direct support to the Crewing team, working collaboratively with Operations and Customer Disruption colleagues to manage the airline operation around the clock.

The team takes full operational control during periods of disruption, ensuring safe, compliant and well-informed decisions are made when it matters most. You’ll work closely with Flight Operations, Ground Operations, Cabin Services, Operations Planning, Safety and Security, and Maintenance Control.

The Crewing function is responsible for crew welfare, ensuring adequate rest, and making sure every flight operates legally and contractually with the right crew mix and skills.

As a Network Control Support Officer – Crewing, you’ll play a key role in supporting live crewing activity during peak operational periods. Working 12-hour shifts across days and nights, you’ll help ensure flights are resourced correctly, crew rosters remain compliant, and operational queries are handled efficiently and professionally.

This is a hands‑on operational role, ideal for someone who thrives under pressure and enjoys being part of a team that keeps the operation moving.

• Calling out crew from standby to cover duties in a timely and effective manner
• Monitoring crew rosters and identifying potential rule breaches, taking proactive action to resolve issues
• Ensuring flights are staffed with the correct number and mix of crew in line with safety, compliance and operational requirements
• Acting as a first point of contact for operational queries, responding clearly and professionally
• Providing flexible, practical support to the Crewing team during shifts to maintain smooth operations

• Previous experience in an airline or operational environment, including crew or network control
• Ability to remain calm and effective under pressure
• Strong communication and interpersonal skills
• PC literate, with confidence using Outlook, Excel and internet‑based systems
• Flexible approach to working shifts, including days, nights and weekends
• Knowledge of eRes, AIMS or TOPS
• Understanding of EASA regulations and easy
  
  Jet alleviations
• Working knowledge of the easy
  
  Jet Operations Manual Part A

• Working in line with easy
  
  Jet policies, regulatory and industrial requirements
• Reporting any actual or potential safety or compliance risks
• Supporting investigations to improve safety, security and compliance
• Always acting in a safe and responsible manner

• Up to 20% bonus
• BAYE, SAYE and Performance Share Schemes
• Life assurance
• Flexible benefits package
• Excellent staff travel benefits

This full‑time role is based in Luton. You’ll work an average of fourteen 12‑hour shifts per 28 days, covering day shifts (06:30–18:30) and night shifts (18:30–06:30). The role is fixed‑term contract.

At easy

Jet, we are committed to creating an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome applications from all backgrounds. If you need any adjustments or support during the recruitment process, please contact  and we’ll be happy to help.

Operations Control Centre

Luton