Customer Support Advisor - German Speaking

Overview

We are recruiting for a number of brand new German Speaking On Holiday Support Advisors to join us in February 2025.

As an On Holiday Support Advisor, you’ll provide exceptional levels of customer care on in-bound calls, offering solutions and resolving queries to our German speaking customers. You’ll be empowered to do all of this with support from the On Holiday Support Team Leaders and Duty Managers. You’ll work in our Holidays Operations Centre (HOC) on site at our HQ in Luton, at the heart of our customer operations, to support customers while they are on holiday with us.

The role is permanent, full-time and based onsite at our easy

Jet holidays HQ near Luton Airport. You’ll work a mixture of day and night shifts on a roster of 5-on/5-off, 4-on/5-off, and 5-on/4-off.

• Provide exceptional customer care on inbound calls and offer solutions to German-speaking customers
• Identify customers’ needs and resolve complaints, dealing with challenges and emergencies, and protecting their welfare
• Resolve issues and provide guidance or assistance during incidents while customers are in resort
• Collaborate with On Holiday Support Team Leaders and Duty Managers for support and escalation as needed

• Fluent in written and spoken German (essential)
• Experience in a fast-paced, demanding customer-facing environment
• Ability to work at pace in high-volume, stressful situations with strong communication skills
• Fluency in German and English is essential; additional European languages are a bonus
• Ability to work shifts

• Competitive base salary and an all-inclusive benefits package
• Company-wide bonus scheme, private medical cover, and a 5% pension contribution
• Share options and life assurance; a range of flexible benefits to tailor to your needs
• Heavily discounted flights for you and your loved ones, free easy
  
  Jet Plus membership, annual holiday vouchers, and generous annual leave

We launched easy

Jet holidays in 2019 to provide brilliant holidays at unbeatable prices and to lead the industry with sustainable travel made affordable and accessible. We’re building remarkable teams with modern ways of working and are known as one of the Best Workplaces in Travel.

Join a team with unstoppable drive and passion at easy

Jet holidays. You’ll be part of the UK’s fastest growing tour operator and have the autonomy to do your job, a platform to share ideas, and the opportunity to work with top professionals in the industry.

• Business Area
  :
  Customer - easy
  
  Jet holidays
• Primary Location
  :
  United Kingdom-London-London Luton Airport
• Organisation
  : easy
  
  Jet Holidays
• Schedule
  :
  Full-time
• Unposting Date
  : 03/03/2026, 11:59:00 PM