Talent Management Specialist

Talent Management Specialist

Location: Luton (minimum 4 days per week)

Are you passionate about delivering exceptional customer service and creating a positive experience for candidates? We're looking for a Talent Management Specialist to join our team and be the go-to person for our contingent workforce.

In this role, you'll handle candidate queries with professionalism and empathy, ensuring every interaction leaves a positive impression. From resolving issues quickly to calming candidates who may be frustrated, you'll be the problem‑solver who makes a real difference. An understanding of payroll processes will be beneficial, as you'll often assist with payment‑related queries.

• Be the first point of contact for all contingent worker queries, providing clear, timely, and effective resolutions.
• Deliver outstanding candidate care
  , ensuring every individual feels supported throughout journey.
• Manage and triage queries
  , including escalations, and keep candidates updated on progress.
• Support offboarding processes
  , ensuring a smooth experience from start to finish.
• Collaborate with internal teams and external partners to resolve issues and improve processes.
• Monitor KPIs and contribute to continuous improvement in candidate satisfaction.

• Strong communication skills with the ability to convey information clearly and professionally.
• A calm, empathetic approach when handling sensitive or challenging situations.
• Excellent problem‑solving skills and the ability to take ownership of issues.
• Ability to work under pressure while maintaining a high standard of service.
• Knowledge of payroll processes (advantageous but not essential).
• Strong organisational skills and attention to detail.

• Competitive salary package.
• 25 days annual leave plus public holidays - and your birthday off!
• Company pension scheme.
• Blended working environment.
• Access to learning and development tools to support your growth.

If you feel you are a suitable candidate for this position, please apply now and a member of the team will be in contact to discuss the role further.

Guidant Global is acting as an Employment Agency in relation to this vacancy.