Network Operations Apprentice

Want to get your career off to a flying start? The sky’s the limit with TUI. We are the world’s number one tourism business, operating in around 180 destinations worldwide, which means limitless global opportunities for you and your future.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

Join TUI as a Network Operations Apprentice and play a key part in ensuring the safe, efficient, and on‑time operation of our airline. Based in the TUI Operations Control Centre (TOCC) in Luton, you’ll gain hands‑on experience across Operations, Customer Support, and Operational Planning while completing a Level 3 Aviation Ground Specialist over 18 months. This is a fantastic opportunity to learn how we manage our global flying programme, support customers during disruptions, and contribute to planning and performance analysis—all within a fast‑paced, 24/7 environment.

• Gain knowledge and skills to support 24/7 Operations Control Centre activities.
• Maintain accurate communication with key stakeholders (Ground Handling Agents, GOC, Customer Teams).
• Monitor the daily flying programme, including aircraft movements and delays.
• Provide operational support to ensure compliance with statutory, company, and commercial requirements.
• Record key “on‑the‑day” operational information.

• Draft and send customer communications during network disruption, following tone of voice guidelines.
• Liaise with stakeholders to minimise customer impact from programme changes.
• Ensure customers receive welfare provisions (vouchers, hotels, transport) per TUI policy.
• Monitor flight status and communicate delays accurately.
• Resolve “on‑the‑day” operational issues and maintain accurate welfare spend logs.

• Assist Operational Planning Team across Performance & Analysis, Fleet Planning, Licencing, and Leasing.
• Collect data for safety investigations and flight delay evidence packs.
• Support departmental quality systems to maintain compliance with processes and procedures.