Business Title Head of Product - Inflight

Head of Product - Inflight Experience

We are easy

Jet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easy

Jet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easy

Jet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easy

Jet.

• Have experience in continuous improvement and customer experience leadership
• Enjoy leading cross-functional teams to enhance customer satisfaction

join a dynamic team dedicated to redefining the customer experience at easy

Jet.

As the Head of Product – In-flight Customer Experience, you will define the vision for our in-flight customer experience and lead the roadmap to deliver it. You will work collaboratively across the airline to ensure a consistent and engaging experience for our customers, leveraging insights to drive improvements in processes and communications.

• A committed people leader who can inspire and engage teams
• An innovative thinker who challenges the status quo and embraces change
• Strong relationship-building skills to collaborate effectively across departments
• Experience in delivering technology innovations that enhance customer experience
• A data-driven decision-maker with excellent planning and organisational skills

• Competitive base salary
• Up to 30% bonus
• 25 days holiday
• BAYE, SAYE & Performance share schemes
• 7% pension
• Life Assurance
• Flexible benefits package
• Excellent staff travel benefits

This full-time role is based in Luton, we operate a hybrid working model.

At easy

Jet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at  We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

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