Disruption Investigation Officer

Job Description - Disruption Investigation Officer (16618)

Job Description

Description

We are easy

Jet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easy

Jet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easy

Jet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easy

Jet.

• Have experience in a fast-paced environment, preferably within the aviation sector
• Enjoy analysing data and working collaboratively to solve complex problems

Join our dynamic Disruption Investigation team, where your insights will play a crucial role in maintaining our high service standards during challenging times. You will work closely with various internal teams to ensure we provide the best possible support to our customers.

• As a Disruption Investigation Officer, you will be responsible for managing and processing disruption information to effectively challenge legal claims.
• Analysing disruption events and ensuring quality evidence is collected and retained.
• Producing reports during disruption incidents and recording real-time information.
• Liaising with internal teams to gather supporting disruption information, including root causes and customer welfare measures.
• Maintaining disruption evidence information databases and documentation for legal representatives.
• Representing easy
  
  Jet as an expert witness in court proceedings across Europe.

• Strong attention to detail and organisational skills
• Excellent relationship-building abilities with a knack for influencing and negotiating
• Proficiency in Microsoft Office, particularly Excel and Power Point
• A numerate mindset, comfortable working with data
• Knowledge and experience in aviation is highly regarded
• Additional European languages are a plus

• Up to 20% bonus
• 25 days holiday
• BAYE, SAYE & Performance share schemes
• Life Assurance
• Flexible benefits package
• Excellent staff travel benefits

This full-time role will be based in Luton, we support hybrid working and we spend 60% of our time per month in the office.

At easy

Jet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at  We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

Legal