Account Manager - Software - Hybrid Shares + Bens + Car

Account Manager – Software – Hybrid Working Luton – Shares + Bens + Car

£4k Car Allowance / Shares / Profit Share / Divs / Bonus

Additional Benefits

Pension

Region

Bedfordshire

The Client

My Client provide a single-source software product, delivered as a cloud service, with sophisticated customisation facilities. The software is very wide in scope, covering areas such as works management, work planning and co-ordination, quality and safety inspections, customer service management, routine maintenance, contract and contractor management, financial control, surveys and capital projects, life-cycle projections, etc. with associated GIS functionality, and including mobile apps, interfaces, alerts, emails, dashboards and extensive report options.

They also offer professional services such as training, business process analysis, data migration, interfaces, bespoke reports, and system configuration, making use of the wide range of customisation facilities available.

The company is a well-established business, specialising in the development and supply of Works and Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for the delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

Several years ago they became an employee-owned company. The controlling majority shareholder is a trust in which all employees have an equal share. This means that every employee is a co-owner of the company with certain ownership benefits and responsibilities.

The Company launched their flagship cloud-based software product that had been in development over recent years, which provides unrivalled facilities in the marketplace.

The Role

An Account Manager must be very familiar with all the options available so that they can knowledgeably discuss business process improvements with their customers.

The prime purpose of the Account Manager role is to maintain and develop the best possible relationship with customers and ensure that they have the right products configured in the optimum way. The role requires good understanding of specific industry legislation, standards, and principles applicable to both Local Authorities and Utilities working in the Highways sector.

The business has built a reputation for integrity and honesty in the marketplace and this role is crucial in maintaining that reputation. A good Account Manager is a ‘trusted friend’ who will provide advice, guidance, and an honest appraisal.

The role requires meetings with customers both at their offices and via remote tools, with the Account Manager expected to have a broad understanding of all the activity areas in which their products are used - from highway maintenance and street lighting, through to parks and flood defence.

The position involves a mature working model (Hybrid) with a mix of being in the office, homework and client engagement. There is a need for occasional travel which will sometimes include an overnight stay and/or travel but this is not regular and is managed by you to ensure you are capable of delivering the customers requirements.

Responsibilities

Customer Relationship Management

• Develop relationships with the customer from system user through to director level.
• You are the principal route of strategic communication between customer and company.
• You are the escalation point for the customer and all internal company departments.
• You take responsibility for arranging the best positive outcome for all parties.
• Where a positive outcome is not possible, it is the Account Managers responsibility to ensure that the customer is given clear, honest, and open guidance.
• Undertake contract negotiations when needed.
• Facilitate /deliver Account Meetings with formal Agendas, Minutes and Action plans.

Customer Information Maintenance

• Maintain and update customer information held within the CRM system.
• Develop and upkeep individual customer roadmaps, including action plans, targets, future plans, projects, business risks, and threats.
• Document and understand your customers specific configurations and quirks.
• Identify opportunities…