Property Management Apprentice

Contract type

Apprentice

• Salary: £7.55 per hour
• Hours per week: 37
• Contract type:
  Apprentice

An exciting opportunity has arisen for an enthusiastic and committed individual to join Luton Borough Council’s busy Tenancy Services and Temporary Accommodation Management team as a Housing & Property Management Apprentice. This role offers an excellent introduction to housing services and provides a strong foundation for a career in local government. As an apprentice, you will gain hands‑on experience across a wide range of housing management activities, developing key skills in tenancy and property management while working as part of a supportive and professional team.

You will support the delivery of high‑quality, customer‑focused housing services, responding to enquiries from residents, colleagues, and partner agencies through a variety of channels including telephone, email, written correspondence, and face‑to‑face contact. The role will also involve assisting the service in undertaking visits, inspections, tenancy audits, viewings, and tenancy sign‑ups.

You will be responsible for maintaining accurate and up‑to‑date records using Council IT systems, ensuring information is entered correctly and handled with attention to detail. You will also provide appropriate advice and support to residents, internal services and external organisations as required.

We are looking for someone who is organised, flexible and co‑operative, with the ability to plan and manage competing deadlines in a fast‑paced environment. You should be a confident team player who is willing to use initiative, contribute ideas and help improve systems and processes. Telephone duties and additional tasks will be undertaken as required.

This apprenticeship is a fantastic opportunity to gain practical experience, develop professional skills and build a rewarding career in housing and property management within local government.

Please note this role does not attract sponsorship.

You will be a motivated and reliable individual with the ability to work effectively both as part of a team and on your own initiative. You will have strong interpersonal skills and be able to communicate clearly, courteously, and tactfully with people at all levels, including residents, colleagues, and partner organisations.

You will understand equality and diversity issues and a willingness to work in line with the Council’s internal policies and key business policies relevant to the housing sector. You will be organised and able to plan, prioritise and manage your workload effectively to meet deadlines.

You will have good written communication skills, with the ability to draft clear and accurate emails and reports, demonstrating a good standard of spelling and grammar. You will be confident in using a range of IT systems to support your work and maintain accurate records.

You will hold Functional Skills Level 2 or GCSEs at grade C/4 or above in English and Maths (or equivalent) or be willing to work towards these as part of the apprenticeship. You must be able to commit to the relevant apprenticeship training, including Functional Skills if required.

To be eligible for this apprenticeship, you must have lived in the UK, Gibraltar, the EEA, Switzerland, or EU overseas territories for at least the previous three years.

Our ambitious Luton 2040 Vision – that no‑one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough.

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offences Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and…