Administrator, Healthcare Administration, Administrative​/Clerical

Job Overview

We are recruiting for a motivated, well‑organised, enthusiastic and flexible Administrator to work alongside our Band 4 Senior Administrator, to provide support to the Community Integrated Discharge team. This is a busy and friendly team which is based in the hospital working with other organisations in an open‑plan office.

• Access hospital and community IT systems to gather patient information and ensure robust and correct activity reporting.
• Communicate promptly and effectively with service users and staff & other stakeholders, utilising telephone, email, letters, face‑to‑face contact and Systm One.
• Support and understand the delivery of remote monitoring pathways.
• Postholder receives complex or sensitive information.
• Have an understanding of the services delivered and staff roles within the service.
• Provide high quality, accurate, timely admin support to team.
• Respond effectively to queries in line with service and Trust guidelines and standard operating procedures, analyse information, resolve problems or elevate where required.
• Ensure patient contact is documented timely and accurately in the record as per trust guidance.
• Arrange meetings and conferences, coordinating all relevant requirements as requested.
• Plan education sessions & meetings, source venues, allocate staff.
• Use relevant systems to order resources and raise purchase orders as necessary.
• Support management of electronic diaries for Nursing Teams Rotas.
• Develop and maintain proficiency with relevant IT systems including Systm One, MS Office, Oracle, NHS Supply Chain.
• Support new processes/systems as and when required with regard to current ways of working e.g. E‑Rostering.
• Maintain the storage and retrieval of information from manual and computerised database systems.

• Good working knowledge and experience of MS Office packages such as Word and Excel.
• Attention to detail and accuracy is essential.
• Flexible approach to work, ability to work on your own initiative as well as part of a team in a busy environment.
• Both written and verbal communication skills are required as telephone answering will be an important part of this role.

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives. There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high‑quality care delivery, then please submit your application and join us on our exciting journey as a leading‑edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Should we receive a high number of applications we reserve the right to close this vacancy at any point after 2nd March 2026.

Name:
Elizabeth Thompson

Job title:

Team Leader

Email address:

Telephone number: