Switchboard Operator

Overview

Switchboard Operator
Where:
Mitie, 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY
, UK

Hours
: 8 hrs per week, Saturday only, 8.45am-4.45pm

Salary
: £12.60 per hour

Please Note
:
The successful candidate will be required to attend a one-week training course (Monday–Friday, 9am–5pm) upon joining before moving to the weekend shift. All hours worked for the training requirement are fully compensated.

• A competitive salary
• A friendly and supportive team
• Training, career development & progression
• Overtime opportunities
• A great selection of benefits including access to online GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
• Free on-site parking

• Managing high levels of incoming calls and redirecting to the relevant department
• Answer calls in a professional and efficient manner, demonstrating a high level of customer service
• Capture and log call details to track workload and productivity
• Ensure correct procedures are adhered to
• Work as part of a team to achieve operational expectations
• Undertake additional duties in line with management requests as required
• Meet individually set KPIs

• Previous switchboard/call centre experience is desirable
• Good knowledge of Microsoft Office, Outlook, Word, Excel and Power Point
• Excellent interpersonal skills and the ability to work on own initiative and as part of a team
• Ability to work in a fast-paced environment
• Ability to manage workload to meet team deadlines
• A willingness to learn and develop and show high level of commitment and professionalism

• Applicants must have a 5-year checkable history
• You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard
• Please note:
  
  We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months
• We will consider flexible working requests from day one of employment

• Flexible benefits platform (Choices) to tailor benefits, including dental insurance, discount cards, and more
• MiDeals and cycle-to-work schemes
• Life cover, save-as-you-earn scheme, and Mitie Matching Share Plan
• Recognition through Mitie Stars with monthly prizes and a year-end top prize
• Commitment to inclusive recruitment and reasonable adjustments during the process

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients across banking, government, hospitals, and schools.

Join our Mitie Team. Together our diversity makes us stronger.