Vehicle Donation Operations Lead

Overview

Help Us Build a Thriving New England!

Ascentria Care Alliance has been transforming underserved communities for over 150 years, providing a wide range of services to children, families, and seniors across five states. Recognized as one of the largest human services non profits in New England and one of the top 100 women-led businesses in Massachusetts, we envision vibrant communities where all individuals have access to resources to support one another to overcome challenges and seize opportunities.

Good News Garage is a social enterprise program of Ascentria Care Alliance, a $170M non-profit social services organization serving communities throughout New England. Our Donated Wheels program awards refurbished, safe, and reliable donated vehicles to individuals and families in need across the region. Since 1996 we have provided nearly 6,000 neighbors with safe and reliable vehicles. This program supports Ascentria 27s mission to build stronger communities one person at a time.

Working with Good News Garage offers more than just employment; it is an opportunity to make a meaningful impact by directly caring for and sharing in the lives of those who greatly need and appreciate your support.

The Donated Wheels Operations Coordinator is responsible for overseeing communication with donors and clients, efficiently and professionally facilitating vehicle donations and awards, maintaining electronic and physical filing systems, completing billing and financial reporting requirements, measuring performance, overseeing the Worcester, MA Good News Garage office and other assigned locations, and managing all related paperwork and recordkeeping.

Operational Oversight

• Oversee daily donated vehicle operations in Worcester, MA and assigned locations, ensuring donations are processed efficiently, cost-effectively, and in alignment with program policies.
• Provide operational support for the launch, pilot, and scale of Good News Garage’s Jump Start car placement pilot, helping expand impact in Massachusetts.
• Coordinate vehicle intake, transport, repair, processing, and distribution in collaboration with Program Leadership, garage staff, vendors, and external partners.
• Ensure consistent application of Donated Wheels procedures across supervised locations, identifying opportunities for improved efficiency and quality.
• Support coordination with towing companies, volunteer drivers, contract garages, auction houses, and other vendors to maintain smooth operational flow.

Supervisory & Staff Support

• Support the launch of Good News Garage’s Massachusetts expansion by providing direct supervision, training, scheduling, and day-to-day guidance to a growing team (1–3) of Donated Vehicle Processor(s) and Administrative Assistant(s).
• Monitor workloads and prioritize tasks to meet deadlines and service expectations.
• Serve as a first point of escalation for operational issues, staff questions, and donor or recipient concerns.
• Manage office supplies and coordinate with program leadership to ensure timely replenishment and maintenance of office equipment.
• Support onboarding and cross-training to ensure coverage and continuity of operations.

Donor, Client & Community Engagement

• Ensure high-quality customer service in all donor and recipient interactions, modeling professionalism and responsiveness.
• Support staff in managing donor communications, inquiries, and follow-up to maintain positive donor relationships.
• Represent Good News Garage at community events, donor engagements, and outreach activities as needed.

Administrative, Reporting & Compliance

• Lead the implementation of Good News Garage Vermont’s proven operating model and standard operating procedures (SOPs) in Massachusetts as the program expands.
• Oversee accurate completion of required paperwork, electronic records, and filing related to vehicle donations and awards.
• Input and manage accounts payable invoices, review for accuracy, and collaborate with Ascentria’s finance team to bill clients in a timely and accurate manner.
• Review and support weekly, monthly, and year-end operational and financial reporting.
• Co…