IT Analyst - Card Management Systems

FORFIRM delivers innovative, tailored solutions toreal business challenges by combining deep industryexpertisewith a flexible, knowledge-driven approach. We are proud to be a company with no predefined barriers or rigid frameworks: we listen, we understand, and we build solutions that truly meet our clients' needs. Our culture is based on meritocracy, openness, and personal initiative - a place where everyone can shape their role and contribute meaningfully.

We are looking for a curious and motivated IT Card Management Analyst to join our dynamic international team and work on projects for Swiss banking clients. In this role, you will bridge the gap between business and technology,analysingcomplex card managementprocessesand translating them into functional and technical specifications. You will collaborate with cross-functional teams across the full delivery lifecycle - from requirements gathering to production support - in a modern cloud-native environment.

Middle level: 3–6 years of experience in comparable roles.

• Analyse and understand end-to-end Card Management processes: card issuance, lifecycle management,authorisations, clearing & settlement, fraud, and chargebacks.
• Gather,analyse, andformalisebusiness requirements, translating them into clear functional and technical specifications.
• Support the business in defining IT solutions aligned with the bank's operational, regulatory, and compliance frameworks.
• Collaborate with internal stakeholders across Operations, Compliance, Risk, and Security.

• Produce functional and technical documentation: application specifications, integration flows, and data mapping.
• Support the design and evolution ofmicroservicesarchitectures in cloud environments.
• Work closely with internal and external development teams throughout development, testing, and release phases.
• Support the analysis and management of application incidents and production issues.

• Operate within a Dev Ops model, actively collaborating with development teams.
• Support and understand CI/CD pipelines and automation tooling (e.g.Jenkins).
• Use version control systems (Git, Bitbucket) for managing application configurations.
• Provide troubleshooting support for application and infrastructure issues in cloud-native and distributed environments.
• Contribute to solution stability, quality, and scalability - including monitoring and logging initiatives.

• Experience in functional and technical analysis within IT environments.
• Knowledge of credit and debit card payment systems.
• Ability to understand andanalysecomplex, distributed application architectures.
• Experience - even non-specialist - with Cloud environments, preferably Google Cloud Platform (GCP).

• Dev Ops models and CI/CD pipelines
• Git / Git Hub
• Kafka or other messaging / event streaming systems
• Change Data Capture (CDC)
• Java
• Monitoring and logging tools (e.g.Splunk, Dynatrace)

• Degree in Computer Science, Information Technology, Management Engineering, ora related field.
• 3–6 years of experience in IT analysis roles, ideally within banking or financial services.
• Excellent knowledge of Microsoft Office.
• Strong analytical and problem-solving abilities.
• Excellent written and spoken Italian and English (mandatory); knowledge of German or French is a plus.
• Structured thinking and keen attention to detail.
• Team-oriented mindset with the ability to manage multiple stakeholders.

• Opportunity to work on international, multi-disciplinary projects for leading Swiss banking clients.
• Highly meritocratic environment with defined learning and growth paths.
• A supportive, collaborative, and dynamicteamculture.

FORFIRM is an equal opportunity employer that values diversity. All qualified applicants will be considered without discrimination based on race, religion,color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.