Branch Manager; Lufkin Main Branch

Overview

Branch Manager (Lufkin Main Branch) at Regions Bank

• Leads a small to moderate sized team of branch associates responsible for impacting new revenue generation through identifying customer needs and providing appropriate guidance and perspective about Regions solutions
• Conducts outside sales efforts commensurate with market opportunity to generate new business clients while also maintaining and expanding existing consumer and business banking relationships
• Educates associates, customers, and surrounding community about best practices to achieve and maintain financial wellness in addition to emerging bank technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier
• Coaches and develops branch associates through execution of iConnect - the Region's Sales, Service and Coaching process, with some guidance from assigned mentor, senior level managers and internal support partners
• Provides consistent and timely coaching and guidance to associates to assist with strengthening their product knowledge and identifying customer needs
• Educates and advises customers on Regions Consumer and Business products and services, including all loan and deposit types in addition to assisting with annuities and life insurance
• Ensures a consistent optimal customer experience, including handling customer’s transactional needs as needed
• Resolves escalated customer and associate issues and provides counseling to associates as needed with some guidance and direction from senior leadership and Human Resources
• Manages recruiting and selection process for assigned branch
• Maintains relationships with Line of Business partners and refers customers to an internal team of experts when additional complex financial goals and needs are recognized
• Follows all bank policies, processes, procedures, and internal audit requirements and adheres to applicable laws and regulations, including completing individual duties specific to the role of Branch Manager

• High School Diploma or GED
• Three (3) years of Financial Services, sales, or sales management experience
• Expected to obtain an active Life Insurance License within first twelve (12) months and maintain continuing education for licensing requirements
• Ability to work on Saturday as needed

• College degree
• Life Insurance License
• Supervisory experience within the Financial Services industry
• Six (6) years of banking and/or lending experience
• Six (6) years of relationship-based client consultation experience

• Ability to exhibit mastery of key advice, guidance, and education concepts
• Ability to handle multiple priorities simultaneously
• Ability to provide effective feedback and guidance
• Excellent communication and customer service skills
• Excellent leadership and problem-solving skills

Full time

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. The target and median figures are provided as examples and can vary by location, experience, and performance. This role is eligible to participate in a commission incentive plan with potential to earn incentives based on performance against defined metrics and goals.

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please visit Regions’ benefits portal.

Lufkin, Texas

Equal Opportunity Employer/including Disabled/Veterans