Medical Receptionist Ludlow, Massachusetts

At Convenient

MD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre‑existing reservations are seen in a timely manner.

This is the perfect opportunity for someone who is looking to get their foot in the door at a growing medical company or someone looking to kickstart a career in customer service or the medical field. If you enjoy working with people, staying organized, and are a pro at multi‑tasking, we encourage you to apply.

• Patient interaction: engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone.
  • Welcome and greet patients to the clinic with a friendly and professional demeanor.
  • Register patients efficiently, ensuring completion of all required forms with accurate information.
  • Handle insurance and billing inquiries, providing clear and concise information to patients.
  • Aid ill or distraught patients as necessary with available resources.
• Payment collection: collect payments, insurance co‑pays, and prescription charges following clinic financial policies.
  • Proactively and confidently request a card on file, follow‑up on patient balances, and ensure timely patient payments.
• Clinic coordination & collaboration: collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations.
  • Manage patient reservations (online and walk‑in) and registration, optimizing patient satisfaction and provider schedules.
  • Assist in scheduling specialist referrals as needed for patient follow‑up.
  • Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team.
• Front desk management:
  • Answer and direct phone calls in a professional and timely manner.
  • Keep the reception area organized and tidy, creating a welcoming environment for patients.
  • Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs.
• CMD technology & offerings expert:
  • Become familiar with scope of services provided at CMD and associated costs.
  • Navigate and utilize various software systems for reservation scheduling and electronic medical records.

• Must be able to work 12‑hour shifts in consecutive or non‑consecutive days:
  • Full‑time: three (3) 12‑hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday.
  • Part‑time: two (2) 12‑hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday.
  • Per diem: four (4) 12‑hour shifts per month, ideally one (1) shift each week.
• Flexibility to work nights, weekends, and holidays.
• When needed, must be able to work at a minimum of three (3) other Convenient
  
  MD locations within a one (1) hour travel distance from your primary clinic.
• Required to travel for training shifts which will occur outside your primary clinic within a one (1) hour commute.

• Education: High School Diploma or GED required.
• Proactive and confident communicator: foresees and elevates concerns as they arise, unafraid of professional directness with colleagues and patients.
• Detail‑oriented with excellent organizational skills: ability to juggle and prioritize multiple high‑priority tasks and handle a fast‑paced work environment.
• Compassionate, authentic, and patient‑focused: supports patients through kindness and understanding.
• Technically savvy: proficient with Microsoft Office Suite or related software.
• Effective communicator and…