One Stop - Customer Service Assistant

Join to apply for the One Stop - Customer Service Assistant role at One Stop Stores Ltd.

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant you will work in a fast‑paced retail environment where no day is the same.

Your main responsibilities will be to provide excellent customer service, stock shelves, process payments, and help maintain the store’s appearance. You will also constantly look for ways to improve service through on‑the‑job coaching and feedback, ensuring the store remains a safe place to work and shop.

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• I put into practice the training I have received to ensure we work safely.
• I take part in seasonal, community and charity events, creating a great inclusive atmosphere.
• I am knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
• I live our values, making everyone feel welcome and always follow our policies.
• I ensure I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the Think
  25 policy when serving age‑restricted products to all customers.
• I respond quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office. You will be required to undertake a Post Office financial and criminal conviction background check, which you must pass in order to proceed with this role. If these checks fail, we will withdraw the job offer.

One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close‑knit feel of a neighbourhood store.

We understand that everyone’s circumstances are unique. At One Stop we welcome discussions about flexible working, whether you are at the start of your career, want more freedom, or have life‑changing commitments. Talk to us during your application so we can find the right fit for you.

At One Stop, we value our colleagues just as much as our customers, and that is reflected in the wide range of benefits we offer. For the full list of colleague benefits, please and scroll to the bottom of our Careers page.

Being part of the community is at the heart of what we do. From supporting local charities to partnering with national organisations, we give back in meaningful ways. Over the past decade, we have raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with Fare Share and Olio.

At One Stop everyone is welcome. We celebrate the unique backgrounds, perspectives and experiences of our colleagues and treat everyone fairly and with respect. As a Disability Confident Leader (Level 3) we commit to an accessible and supportive environment for all, offering reasonable adjustments throughout recruitment. For more information on accessibility support, please . Our six colleague networks—Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women—help foster a safe, supportive environment where everyone can thrive.

* One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon you can.*

* As a proud subsidiary of the Tesco Group, One Stop operates as an independent business, which means that while we share the same values, the benefits we offer may differ from those available at Tesco.*