WTX- MDLL - Operations Manager

Position Summary

The Operations Manager oversees daily delivery operations, supports driver performance, ensures safety compliance, and provides real-time problem solving to keep routes running smoothly. This role requires hands‑on leadership, strong decision‑making, and the ability to learn our operations starting with delivery routes.

• Oversee daily dispatch, route planning, launch, and debrief.

• Manage staffing, attendance, and schedule adjustments.

• Monitor delivery performance, safety metrics, and compliance.

• Resolve on‑road and in‑station issues quickly using sound judgment.

• Maintain accurate records, reports, and operational documentation.

• Coach, mentor, and support parcel delivery drivers.

• Participate in performance feedback, training, and corrective action.

• Promote and uphold the Mad Dash company values:

  • Safety First

  • Accept the Challenge

  • See Something, Do Something

  • Be Better, Do Better

  • Grow and Have Fun

To ensure strong leadership, all managers will:

• Complete full delivery routes during onboarding and as needed.

• Learn package handling, navigation, customer delivery procedures, and safety standards.

• Support delivery operations during call‑outs, weather events, or high‑volume days.

• Identify operational gaps and propose actionable solutions.

• Analyze metrics and trends to improve efficiency and driver performance.

• Communicate effectively with leadership and team members.