Assistant Store Manager

Join to apply for the Assistant Store Manager role at Southwest Convenience Stores, LLC (OXXO USA)

Location:

Lubbock, TX

This role supports the daily operations, customer service, inventory, and financial transactions of the retail store.

Base pay range

$13.00/hr - $14.50/hr

The Assistant Store Manager is responsible for the daily operations and success of the retail store. This role ensures the store is well-stocked, clean, and provides excellent customer service while managing financial transactions. All activities support the strategy and vision of the organization and comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations.

• Oversee daily store activities to ensure smooth operations.
• Maintain inventory levels by stocking shelves and monitoring supply.
• Ensure the store remains clean and organized.
• Provide exceptional customer service and resolve any issues promptly.
• Handle financial transactions accurately and efficiently.
• Develop, lead & support Sales Associates.

• One (1) or more years’ experience working in a retail environment (Preferred).
• Valid Driver’s License and transportation to/from bank and corporate meetings & valid vehicle insurance (Required).

• Active Listening.
• Demonstrating Ongoing Value.
• Ability to Take Initiative.
• Multitasking and Prioritization.
• Operational Excellence.
• Time Management.
• Schedule flexibility is essential; managers are expected to work peak business hours, which may include nights, weekends, and holidays.
• Ability to work a minimum of 40 hours per week.
• Will assign tasks, follow up, and counsel employees for not adhering to policies and procedures, excessive cash shortages, and not performing tasks.
• Is responsible for continued training, education, and development of all employees in the assigned store.
• Will help and aid in the recruitment of potential candidates.
• Manage and resolve customer issues and conflicts in a professional manner.
• Must have a form of communication to be reached.
• Teach and role model customer service and suggestive selling techniques.
• Must be able to lift, stand and remain active for the duration of the shift, with frequent movement around the store to assist customers and maintain store image to company standards.
• Responsible for unloading deliveries, organizing merchandise, and keeping shelves stocked.

Mid-Senior level

Full-time

Sales and Business Development