Team Leader, Management

Team Leader – Help Us Revolutionize Laundry at Spin Xpress in Lubbock, TX

Spin Xpress is on a mission to change the way people think about laundry. As a fast-growing, forward-thinking company, we’re building a new kind of laundry experience—clean, convenient, and centered around outstanding customer service. We’re looking for a driven Team Leader
who’s ready to grow with us and help lead the charge.

At Spin Xpress, we’re not just washing clothes—we’re redefining what laundry means to the community. With an emphasis on hospitality, innovation, and teamwork, we aim to turn everyday chores into moments of ease and satisfaction. Join a team of passionate individuals committed to setting a new standard in the industry.

As Team Leader, you’ll be at the heart of our store operations—motivating your team, ensuring smooth day-to-day performance, and creating a welcoming, upbeat atmosphere for our guests. You won’t just manage—you’ll inspire, guide, and champion a workplace culture that’s positive, fun, and focused on service excellence.

We’re looking for someone with a professional attitude and high energy, who can lead by example. Experience in customer-facing roles such as retail or food service is a big plus. You’re comfortable taking initiative, solving problems, and helping your team succeed every day.

• Reliable yet flexible scheduling
• A supportive, team-first environment
• A key role in an innovative and growing company
• A chance to shape the future of a fresh, modern startup

This isn’t just another job—it’s a chance to make your mark on a company that’s changing the game in consumer services. If you're ready to lead, grow, and make a difference, we want to hear from you.

• Develop and motivate the team to execute the Spin Xpress Way by delivering exceptional customer experiences.
• Create a workplace culture that is consistent with Spin Xpress's goals and identify the mission, vision, and values of Spin Xpress.
• Recruit, interview, select, hire, and employ an appropriate number of people for your team.
• Coach, mentor, and develop the team, including overseeing new employee onboarding.
• Schedule staff effectively to meet and exceed the day-to-day operations and maintain optimal customer service levels.
• Handle cash management and transactions accurately.
• Provide oversight and direction to all team members in accordance with Spin Xpress Policies and the Task List.
• Participation in and execution of promotional programs.
• Provide a consistent quality product to the customer while keeping costs low.
• Addresses customer concerns, issues, and claims in a timely and satisfactory manner.
• Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels.
• Train employees in processing sales and upselling to customers.
• Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Empower employees to take responsibility and expect accountability with consistent feedback.
• Develop strategies that team members can use to better reach a project’s goal.
• Assign tasks to team members and validate completion.
• Determine the completion timeline and monitor progress to keep the project on track and on schedule.
• Communicate clear instructions to team members.

• Minimum of 2 years of leadership experience.
• On-the-job training.
• Confidence and skillful negotiating skills.
• Strong organizational skills to give the team direction.
• Knowledge and experience with inventory management.
• A constant drive to improve the experience of our users and our internal processes: "How can I make things better?"
• Your schedule is flexible, and you will be willing to work holidays, weekends, evenings, and on-call when necessary.
• History of achieving and consistently exceeding professional goals.
• Enjoy being in a dynamic job where no task is above or below you.

$16 Hourly

Here at Spin Xpress, our
Mission is to deliver a fun environment and experience while ping our focus on providing an Excellent Customer Service

Experience with in our facilities and in our communities –
Clean, Bright, and Safe – That’s The Spin Xpress Way
!