Technical Business Systems Analyst; BSA

About the Role

Fund View provides cloud-based solutions to power local governments. Our solutions are an elegant, easy-to-use suite of products that will streamline processes, simplify workload and meet the needs of citizens.

We are seeking an experienced Technical Business Systems Analyst (BSA) with a strong B2B SaaS background to serve as a key liaison between our Product, Customer Success, Delivery, and Customer Support teams. This individual will play a dual role in both new customer/new feature implementations and internal product roadmap enhancements
, ensuring our platform continuously delivers value to the cities and municipalities we serve.

This role is ideal for someone who thrives in a collaborative, fast-paced environment and has passion for enabling Customer Success and driving ongoing product improvement in a B2B SaaS environment.

• Partner with Implementation Project Managers and Product teams to support requirements discovery, solution design, and successful rollout of new customers and new product features.
• Translate customer business needs into clear functional requirements, user stories, workflows, and acceptance criteria.
• Participate in configuration, UAT planning and execution, and validation of new product capabilities.
• Assist customer-facing teams in troubleshooting and resolving implementation‑related issues.

• Engage with Product Management to gather, prioritize, and refine enhancement requests based on customer impact and business value.
• Break down complex platform functionality into actionable requirements enabling Engineering development.
• Partner with QA to support test case development and acceptance validation for enhancements and defect resolution.

• Serve as a subject matter expert (SME) for Customer Success and Support teams, helping them understand and troubleshoot functionality for our city/municipality customers.
• Contribute to the creation of knowledge base content, training materials, workflows, and best practices.
• Analyze support trends to influence product improvements and reduce case volume.

• Extensive experience with Microsoft 365 / Microsoft Office Suite
  .
• Deep experience with process mapping tools (e.g. Lucidchart, Visio)
• Familiarity with project management / workflow tools (e.g. Jira, MS Project) to manage assigned tasks, workflows, timelines, etc.

• 3-5+ years of experience as a BSA, Business Analyst or similar role in B2B SaaS environment.
• Hands‑on experience with:
  • Managing multiple client implementations and internal product enhancement projects simultaneously.
  • Customer Success and/or Customer Support organizations
• Familiarity with SaaS implementation methodologies and data migration concepts
  .
• Deep skills in requirements gathering, process mapping, and writing user stories/acceptance criteria.
• Proven ability to collaborate across Product, Delivery, and customer‑facing teams
  .
• Technical and analytical curiosity with strong problem‑solving skills.
• MUST be located in the US within CST or EST time zone.

• Experience with Public Sector SaaS platforms/companies, especially platforms enabling operational services for municipalities (e.g. utility billing, municipal court, and financial ERP).
• Experience with workflow‑based or configuration‑driven platforms
  .
• Background working with Agile or Rapid Application Development software delivery teams.
• Hands‑on experience with Microsoft Dynamics 365 (ideally the Project Operations module).
• Experience with the application of AI Automation / Tools.

• Have a customer‑obsessed mindset with strong empathy for end users
  .
• Are detail‑oriented with a passion for continuous improvement.
• Are an excellent communicator who can translate between business and technical contexts
  .
• Are passionate about developing & improving processes, not just managing them.
• Are comfortable navigating ambiguity and driving clarity.

At Fund View, we're passionate about delivering innovative solutions to help our clients in the public sector achieve their goals. You'll join a growing, highly collaborative team where your work directly impacts customer success and product evolution.