Regional Counselor; Lubbock or Amarillo

Training for this position will start Tuesday, April 14, 2026 and candidates selected must be available for the duration of training. All Benefits Counselors are provided with an agency issued laptop and headset.

This is a telework position with some work days spent in state agency buildings in the Lubbock or Amarillo region providing customer service over the phone, in person, and through virtual channels. Position may require limited travel.

Candidates applying for this position must live in the Lubbock or Amarillo area or be willing to relocate on their own time during the first 3 months of employment.

The Employees Retirement System of Texas administers the benefits for State of Texas employees, retirees, and some employees of higher education institutions. These benefits, funded by participating members and the state, are an investment in the state workforce. More than 541,500 people rely on these benefits daily!

The ERS Benefits Counseling team is the front line in supporting our members as they navigate day to day decisions related to their benefits. Interactions with members are handled through phone calls, in person communication and email. We strive to provide supportive education and guidance to our members and their families as they move through all stages of life and career.

We are looking for Benefits Counselors to telework from home and in person throughout the State of Texas providing exemplary insurance and retirement benefit education, problem solving, and guidance to our members over the phone, through in person and virtual meetings, and by email.

To be successful as a Benefits Counselor, you will have a passion for serving people and be able to work both independently and collaboratively as a part of a supportive team.

• Be service oriented and customer focused
• Be empathetic
• Have a strong sense of self awareness
• Be adaptable
• Have a proven track record of good judgement and decision making at work
• Welcome feedback and have a professional approach to implementing it
• Be able to successfully complete ERS Benefit Counselor training program
• Be interested in personal and professional growth
• Potential pay incentives for meeting performance targets within the first two years as a Benefits Counselor

Benefits Value: $1,802+ / month

• Potential pay incentives for meeting performance targets within the first two years
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Optional Benefits such as dental, vision, and life insurance
• 8 hours sick leave per month
• 8 hours vacation per month with potential to earn more with longevity
• Additional PTO earning opportunities
• EAP services

As an ERS employee, Benefit Counselors receive a total competitive benefit package valued at $6,951 / month.

In addition to the above compensation and benefits package, the ERS Benefits Counseling hours of operation are 8:00 am – 5:00 pm CT, Monday through Friday. This means no shift work! ERS closes for 9 holidays throughout the year, including Thanksgiving Day and the day after, as well as Christmas Eve through the Day after Christmas.

The ERS Benefits Counseling team is devoted to providing ongoing career learning and skill development for its Benefit Counselors.

As a Regional Benefits Counselor in our Benefit Counseling department, you will work in a fast‑paced environment answering highly complex incoming inquiries through telephone calls, email, and various in person/face to face channels such as virtual meetings, in person visits, and group presentations. Inquiries come from Texas state employees and retirees with questions regarding health, dental, and life insurance benefits, retirement eligibility, and retirement or benefits problem resolution issues.

Benefits Counselors educate employees and retirees and promote other ERS services that support members. Work is performed under the supervision of the Benefits Counseling leadership team with considerable latitude for the use of initiative and independent judgment.

• Efficiently answers questions, educates, and counsels ERS members regarding state employee benefits programs, including insurance, retirement,…