Night Auditor CtC

# Night Auditor CtCEducation Level High School
* Contribute positively to the team within the department
* Prepare for any and all guest requests
* Participate in on-going training
* Relentlessly train and motivate team members
* Be the example for team members
* Complete reporting of tax exemptions, Sales and Promo work sheet, and Front Office inventory
* Handle special projects as assigned by Management
* Handle Turnover of system and reporting
* Completes all night audit reports and duties
* Maintains security of hotel; walking property multiple times and ensures gates are closed and locked
* Monitors public areas for cleanliness
* Monitors all guests coming and going into hotel
* Has complete knowledge of fire alarm system and proper procedures for alarms
* Check guests in and out in a friendly manner
* Become proficient in Hotel Operating System, Key system, and phone system
* Complete knowledge of front desk procedures, hotel services, outlets, area information, directions, recommendations, PMS system and procedures, hotel procedures and rules
* Maintains a friendly, cheerful and courteous demeanor at all times
* Provide friendly assistance in answering questions and offering information to guests
* Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records
* Maintains good customer relations by keeping aware of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
* Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging employees to provide guests with timely and efficient service
* Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy
* Update information in the computer system as needed
* Follow checklist for required duties and timeliness.  Complete all opening and closing duties.
* Act as Manager on Duty
* Communicate with all other departments to fulfill guests’ needs
* Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
* Attend required meetings
* Keep work areas clean and organized
* Be extremely courteous to all customers and fellow employees
* Report unsafe conditions to your supervisor immediately
* Assure all safety and security policies and procedures are adhered to
* Maintain hotel equipment in proper working conditions
* Any other duties assigned by your immediate supervisor
* Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
* Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the Hotel needs
* Complete other duties as assigned by Supervisor## Qualifications
* Valid Drivers License
* Hotel Operations or Customer Service experience preferred
* Communicates effectively with others
* Works productively with a team
* Effective multitasking skills
* Composure and patience under pressure
* Skilled in working with multiple computer programs
* Excellent customer service skills
* 1 year of previous experience in hotel setting as front desk agent preferred but not necessary
* 2 years of previous customer service experience
* 2 years of supervisory level experience preferred
* Strong English communication and organizational skills
* Must be available to work mornings, nights, weekends and holidays
** BENEFITS:
*** Medical, Dental, Life insurance
* Paid Time Off
* Paid Community Service Days Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.
#J-18808-Ljbffr