Front Desk Manager | Inn & Suites Lubbock, TX

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Office Manager for Country Inn & Suites, Lubbock, TX.

To assist in the operation of the Front Office to include guest services, group booking coordination, meeting requirements, and administrative tasks assigned by the General Manager. Responsibilities include accounts payable entries, payroll hours, tracking, and timely month‑end reports. The role also leads the Health and Safety Committee, serves as Associate Cultural Champion, and recognizes special occasions while organizing associate events. The Front Office Manager responds professionally and courteously to arriving, departing, and in‑house guests, providing accurate and timely information and services.

Warm, knowledgeable service and helpful guidance are expected.

• Manage and lead the operations of the front desk/night audit to ensure an optimal level of service and hospitality is provided to the guests.
• Be self‑motivated and use time wisely.
• Manage the human resources within the group in order to attract, retain and motivate the employees – hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline, and terminate as appropriate.
• Prepare department schedules in accordance with labor standards, forecasted occupancy and business needs.
• Be available to cover vacation days and time‑off requests.
• Greet and welcome guests upon arrival; register guests into the computer, verifying reservation, address, and credit information.
• Promptly respond and resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Promote the “preferred” guest program and provide recognition and benefits to all current members.
• Accept payment for guests’ accounts both at the time of registration and at checkout.
• Answer telephone promptly, politely, courteously and friendly.
• Be knowledgeable and helpful about the local area, the hotel and hotel services.
• Be an enthusiastic, helpful and positive member of the team.
• Be professional, responsible and mature in conduct and behavior.
• Be understanding of, encouraging to and friendly with all co‑workers.
• Maintain open lines of communication with each department.
• Respond positively to new ideas.
• Openly accept critical/developmental feedback.
• Be available to help other departments in emergency situations.
• Adhere to all work rules, procedures and policies established by the company – including the associate handbook.
• Properly handle and account for keys.
• Lead the Health and Safety Committee, binder/documentation.
• Be knowledgeable of policies regarding emergency procedures and security concerns; promote an accident‑prevention program to minimize liabilities and related expenses.
• Perform other assignments as directed by the General Manager.
• Identify and record special billing instructions.
• Clear accounts receivable monthly.
• AP invoice entry.
• Proof payroll hours timely for all departments.
• Track and balance accounts.
• Assist in month‑end accounting tasks, including owner tracking information, OTA commissions and balancing accounts before month‑end.
• Assume the responsibilities of the General Manager in his/her absence.

• High School diploma / secondary qualification or equivalent.
• Experience with Opera Cloud is a plus.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities; general knowledge of the city where the hotel is located and its attractions.
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well‑paced mobility for up to 4 hours in length;…